Client Servicing/ Key Accounts Management

3 days ago

Hyderabad, Telangana, India Crystal Group Full time US$ 90,000 - US$ 1,20,000 per year

Key Responsibilities:

Client Relationship & Account Management:

  • Serve as the primary point of contact for key clients, building and maintaining long-term relationships
  • Proactively manage renewal cycles and ensure timely renewal of contracts to secure repeat business
  • Identify upselling and cross-selling opportunities within existing accounts to expand the client portfolio
  • Analyze reasons for client attrition and implement strategies to revive lost clients
  • Coordinate internally across departments (Operations & Service, Finance, etc.) to deliver seamless service to clients

Field Visits & Expansion:

  • Conduct regular in-person visits to client locations for business reviews, feedback collection, issue resolution, and relationship strengthening
  • While on client visits,
    identify and pursue new business opportunities in and around the same geographic areas
    , including prospecting for potential clients, networking, and market research
  • Support lead generation activities during travel and contribute to business development in under penetrated territories

Reporting & Strategy:

  • Maintain reports on key metrics
  • Share client insights and market intelligence with the internal team to support strategy and product development

Requirements:

  • Bachelor's degree in Business Administration, Marketing, or related field (MBA preferred)
  • Experience and demonstrated ability to manage, grow, and retain key accounts
  • Strong interpersonal, communication, and negotiation skills
  • Comfortable with frequent travel and field-based client interaction

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