Senior Manager

5 days ago

Nagpur, Maharashtra, India StaffLink Express Full time ₹ 10,80,000 - ₹ 24,00,000 per year

Role Name: Senior Manager – Back Office Operations

Business Unit: BPS – Insurance

Preferred Experience Range: 14+ years (Band 6 ) On Paper's needed

Domain Expertise: Life and Pension (any insurance would do )

Location: Nagpur

Shift: Comfortable 24*7 shift .

Grade: BPO 6

Salary: up to 20 LPA

SKILLS REQUIRED:


• Experience in Client-facing projects in a consulting and/or technology professional services organization


• 15+ or more of management experience and currently in a leadership role working in an MNC BPO driving people organizational initiatives across different sites


• Project Management experience


• Experience in the use of technical/statistical tools to drive process improvements

ESSENTIAL REQUIREMENTS:


• Graduate


• Strong written and verbal communication- English

KEY RESPONSIBILITY:

Experience in managing large programs of 250+ FTEs


• Own and manage various offshore Customer Journeys &new Transitions


• As part of the team, the individual will manage end to end journey for offshore team


• The Lead will own the day to day operations for this team and closely work with the Onshore Journey lead and offshore Head


• Strong and proven track record in delivering large sized transformation programs


• Manage end to end offshore Ops delivery for Back Office, digital channels and Transformation and PnL for the span


• Will also be responsible for driving improvement customer experience and transformation across the journeys


• Impeccable operational acumen and ability to problem solve and resolve conflict


• Experience in Client Relationship Management – engaging with onshore leads, key client stakeholders, understanding their requirements and Outsourcer's ability to meet them


• Experience of Driving Digital Transformation across a portfolio of accounts


• Ensure resources, capabilities and capacity to meet Customer requirements


• Initiate process, productivity and service improvements to improve Customer Satisfaction


• Demonstrates a breadth and depth of operational service delivery management expertise, in an international environment


• Excellent analytical and problem-solving skills


• Experience in managing/supporting transitions of complex projects


• Self-motivated Leader with a keen eye for detail and ability to deal with ambiguity and complex operations

**Graduation is compulsory**

**TCS/Tata does not accept rehires**

**PAN and DOB is required in creating Employee Profile**

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