Senior Manager
7 days ago
Skill Requirement:
- 15+ or more of management experience and currently in a leadership role working in an MNC BPO driving people & organizational initiatives across different sites
- Project Management experience , Client-facing projects in a consulting and/or technology services .
Experi ence in the life and Pension insurance domain.
Own and manage various offshore Customer Journeys & new Transitions
- As part of the team, the individual will manage end to end journey for offshore team
- The Lead will own the day to day operations for this team and closely work with the Onshore Journey lead and offshore Head
- Strong and proven track record in delivering large sized transformation programs
- Manage end to end offshore Ops delivery for Back Office, digital channels and Transformation and PnL for the span .
- Will also be responsible for driving improvement customer experience and transformation across the journeys.
- Impeccable operational acumen and ability to problem solve and resolve conflict.
Location
Nagpur
Job Function
BUSINESS PROCESS SERVICES
Role
Manager
Job Id
375457
Desired Skills
Insurance
Desired Candidate Profile
Qualifications : BACHELOR OF COMMERCE
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