Customer Service Representative

18 hours ago


Navi Mumbai, Maharashtra, India Venuz Artifacts Full time ₹ 3,00,000 - ₹ 6,00,000 per year
  • Key Responsibilities: incoming customer queries via phone, email, chat, or social media.
  • Provide accurate information about products, services, and policies.
  • Resolve complaints efficiently and escalate complex cases when necessary.
  • Maintain customer records by updating account information.
  • Follow up with customers to ensure their issues are fully resolved.
  • Collaborate with internal teams (sales, technical support, operations) to deliver seamless customer experiences.
  • Meet performance targets such as response time, resolution rate, and customer satisfaction scores.


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