
Executive/Senior Executive- Sales Backend Support
2 weeks ago
Job Role Overview:
To support the sales team by handling all backend activities including order processing, coordination, documentation, and customer communication — ensuring smooth workflow and enhanced customer satisfaction.
Role & Responsibilities:
- Process customer orders, quotations, and invoices in the system (e.g., ERP or CRM).
- Coordinate with internal departments (dispatch, accounts, production) to ensure timely order fulfillment.
- Maintain and update customer databases, order status, and sales reports.
- Assist in follow-ups for payments, order confirmations, and delivery schedules
- Ensure accuracy and completeness in all back-office sales documentation.
- Respond to emails and calls professionally and in a timely manner.
Key Skills & Competencies:
- Strong communication and coordination skills
- Proficient in MS Excel, Word, and email correspondence
- Knowledge of ERP/CRM systems is an advantage
- Attention to detail and ability to manage multiple tasks
- Team player with a customer-centric approach
- Basic understanding of sales processes and commercial terms
Benefits:
- Competitive salary based on experience
- PF, ESI, and other statutory benefits
- Training and career growth opportunities
Job Types: Full-time, Permanent
Pay: From ₹240,000.00 per year
Benefits:
- Leave encashment
- Provident Fund
Experience:
- Sales: 1 year (Preferred)
Work Location: In person
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