Executive/Senior Executive- Sales Backend Support

4 weeks ago

Kankarkhera, India Saru Silver Alloy Pvt Ltd Full time

Job Role Overview:

To support the sales team by handling all backend activities including order processing, coordination, documentation, and customer communication — ensuring smooth workflow and enhanced customer satisfaction.

Role & Responsibilities:

  • Process customer orders, quotations, and invoices in the system (e.g., ERP or CRM).
  • Coordinate with internal departments (dispatch, accounts, production) to ensure timely order fulfillment.
  • Maintain and update customer databases, order status, and sales reports.
  • Assist in follow-ups for payments, order confirmations, and delivery schedules
  • Ensure accuracy and completeness in all back-office sales documentation.
  • Respond to emails and calls professionally and in a timely manner.

Key Skills & Competencies:

  • Strong communication and coordination skills
  • Proficient in MS Excel, Word, and email correspondence
  • Knowledge of ERP/CRM systems is an advantage
  • Attention to detail and ability to manage multiple tasks
  • Team player with a customer-centric approach
  • Basic understanding of sales processes and commercial terms

Benefits:

  • Competitive salary based on experience
  • PF, ESI, and other statutory benefits
  • Training and career growth opportunities

Job Types: Full-time, Permanent

Pay: From ₹240,000.00 per year

Benefits:

  • Leave encashment
  • Provident Fund

Experience:

  • Sales: 1 year (Preferred)

Work Location: In person

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