Regional Head – Customer Excellence

3 days ago

Hyderabad, Telangana, India GigaCare Full time ₹ 8,00,000 - ₹ 24,00,000 per year

We're Hiring Regional Head – Customer Excellence | Hyderabad

Location:
Hyderabad, Telangana

Company:
GigaCare Health Services Private Limited

Position:
Regional Head – Customer Excellence

About GigaCare:

At GigaCare, we're redefining how organizations deliver healthcare to their employees. As a leading provider of employer direct healthcare solutions, we specialize in managing onsite health clinics and delivering high-quality healthcare services to workplaces across India. Our mission is simple — to make healthcare more accessible, efficient, and impactful for businesses and their people.

About the Role:

We're looking for an experienced and dynamic
Regional Head – Customer Excellence
to lead client engagement and operational excellence across our regional network. This role is ideal for a healthcare professional with strong business acumen, leadership capability, and a passion for driving strategic growth and client satisfaction.

What You'll Do:

  • Act as the primary point of contact for key clients — driving strategic partnerships and integration opportunities.
  • Enhance client satisfaction through proactive, value-driven engagement.
  • Drive performance improvements and innovative operational strategies across onsite health clinics.
  • Lead multi-line service operations, ensuring seamless coordination across multiple client sites.
  • Provide leadership, coaching, and mentorship to site-level teams.
  • Partner with internal stakeholders (Medical, Legal, Compliance) to ensure regulatory and quality standards.
  • Participate in client onboarding processes, handling escalations with professionalism.
  • Manage strategic meetings, projects, and initiatives to align with organizational goals.

What We're Looking For:

  • Master's degree in Business, Marketing, Healthcare Administration, or a related field.
  • 12–15 years of experience in healthcare operations or client-facing roles, ideally within employer-direct healthcare.
  • Proven experience in client relationship management and strategic account leadership.
  • Strong understanding of staffing, ROI, budgeting, and capacity planning.
  • Exceptional problem-solving, communication, and leadership skills.
  • Ability to manage complex multi-site operations and lead teams across geographies.

Why Join GigaCare?

At GigaCare, you'll be part of a fast-growing organization transforming corporate healthcare delivery. We believe in empowering our people to make real impact, foster innovation, and grow with us.

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