Head Operations and Maintenance

2 days ago

Hyderabad, Telangana, India Fabo Services LLP Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Role Overview:

The Head of Operations & Maintenance is accountable for driving FABOs expansion and operational excellence across India. This leader will directly manage Regional Operations Managers (ROMs) and ensure every FABO store achieves flawless launch execution, efficient operations, strong sales performance, and consistent maintenance. The role demands a hands-on leader who can balance strategic oversight with operational discipline, ensuring break-even within 3–4 months of store launch.

Key Responsibilities:

1. Leadership & Team Management

  • Lead, mentor, and manage Regional Operations Managers across states.
  • Build a high-performance culture focused on accountability, speed, and profitability.
  • Align regional goals with FABO's national expansion strategy.

2. Store Launch & Break-even

  • Oversee end-to-end store launch readiness: site setup, interiors, equipment installation, staff onboarding, and SOPs.
  • Ensure all new stores achieve operational break-even within 3–4 months through tight monitoring of revenue, costs, and sales campaigns.
  • Standardize launch playbooks for faster and smoother rollouts.

3. Operations Excellence

  • Drive adherence to SOPs for garment processing, packaging, delivery, and customer service.
  • Monitor KPIs such as turnaround time (TAT), productivity, and cost efficiency across stores.
  • Conduct regular audits to maintain quality, hygiene, and compliance standards.

4. Sales & Revenue Growth

  • Collaborate with marketing & franchise teams to design local sales activations and customer acquisition campaigns.
  • Monitor and support store-level sales performance, upselling, and customer retention programs.
  • Drive ROMs to deliver on monthly revenue and profitability targets.

5. Maintenance & Uptime

  • Ensure >95% equipment uptime through preventive maintenance and vendor/AMC management.
  • Standardize technical protocols for machine installation, service, and troubleshooting.
  • Minimize downtime through rapid escalation handling.

6. Franchise Support & Profitability

  • Act as primary operations partner for franchisees, ensuring business viability and profitability.
  • Provide training, guidance, and problem-solving support via ROMs.
  • Ensure partner satisfaction and long-term retention.

Key Requirements

  • 4-8 years of experience in multi-location operations & maintenance (retail, hospitality, laundry, or services).
  • Proven experience in launching and scaling outlets with fast break-even.
  • Strong leadership in managing regional/multi-city operations teams.
  • Deep technical understanding of industrial laundry & dry-cleaning equipment.
  • Data-driven, execution-focused leader with P&L accountability.
  • Willingness to travel extensively across FABO's store network.

Performance Metrics (KPIs)

  • % of Stores achieving break-even within 3–4 months.
  • Store Launch Timeliness (vs planned schedule).
  • Machine Uptime % (>95%).
  • Regional Sales & Revenue Achievement.
  • Customer Satisfaction (CSAT/NPS).
  • Franchise Partner Satisfaction & Retention.

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