Oracle ERP

JOB DESCRIPTION
Effect

 Analyst, Application Support
Job Code:
FLSA Status:
Department: Finance Support Center
Location: Indore
Band:
Reports to:
I. Job Summary
This senior level analyst position is responsible for the configuration and support of software applications (e.g. ERP Oracle Cloud, Blackline, OneStream, etc.) through strong business partnership, quality insights and exceptional customer service. As part of the Finance Support team, this role provides complex analytical and consultative support delivering Finance processes. He/she will need to challenge existing solutions and lead the team in enhancing systems with an emphasis on user experience, simplification, automation, performance, and standardization. With experienced team members, may provide input for delivering Finance processes. Generally, provides technical input for Digital/vendor support.
II. Essential Duties and Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.

• Reviews open cases/issues and troubleshoots or assigns to other tech team members for resolution. Coordinates with vendor regarding required support by opening tickets, escalating, and following up as required

• Responsible for supporting releases, upgrades, patches, and configuration across the assigned ERP Oracle Cloud module(s)/Finance application(s) including Lease Accelerator, OneStream, Hyperion, Blackline, Concur, Coupa, Kyriba, OneSource

• Continuously develops advanced knowledge of assigned application(s) utilizing vendor websites, user groups and training to effectively utilize system capabilities. Mentors other team members and is recognized as an expert

• Consults on requested configuration changes, partnering with the team to determine best options for design decisions based on documented requirements, current configuration, and downstream impacts. Documents final specs and configures application

• Analyzes impact of configuration from foundational structures to Fast Formulas and extensions to Finance service delivery and downstream systems and integrations. Leads meetings to resolve priority issues
Senior Analyst, Application Support 2

• Ensures data integrity and governance by supporting large/complex data imports and extracts and validating accuracy through reporting and queries. Supports the development and maintenance of integrations/file transfers

• Provides analysis and consultation on the implementation of new software application products or new modules in existing applications

• Provides experienced support for integrations, reports, and large data imports/extractions. Plans for and supports migrations, releases, upgrades and/or patches - mitigating risk/downstream impacts. Developing knowledge and expertise on extensions and Fast Formulas. Engages Digital and vendor for support as necessary

• Executes unit, integration and acceptance testing. May support functional team with required screen shots and system steps for testing and change management

• May be responsible for configuring and delivering moderate to complex reports and queries utilizing delivered software. Follows established data governance

• Documents all configuration

• Collaborate with HCM support team to manage ERP Oracle Cloud releases

• Act as subject matter experts and as Finance functional owners for the system. Keep up to date on application functionality, training and releases

• Assist (after initial Tier 0/1 attempt) in resolving User "How To" questions and help to create relevant job aids/learning/communications

• Identify business requirements and map them to the system functionality

• Support the standardization of Finance policies, practices and processes creating a shared vision across SMEs.

• Experience with queries/extracts and reports and supporting integrations.

• Database queries/extracts using calculations, formulas, and complex commands

• Extensive experience evaluating requirements and specs for development, testing and deployment

• Hands on configuration of application(s), evaluating impact and supporting releases, patches, upgrades and enhancements
III. Supervisory Responsibilities
Senior Analyst, Application Support 3
No formal supervisory responsibilities in this position.
Provides informal assistance such as technical guidance and/or training to coworkers.
May lead project teams and/or plan and supervise assignments of lower level employees.
IV. Qualifications
The requirements listed below are representative of the qualifications necessary to perform the job.
A. Education and Experience
Education: Bachelor's Degree (accredited), or in lieu of degree, High School Diploma or GED (accredited) and 5 years of relevant work experience.
Experience: Ten (10) years previous experience (in addition to education requirement)
B. Certificates, Licenses, Registrations or Other Requirements
None required
C. Other Knowledge, Skills or Abilities Required

• Operations / business / financial knowledge: Strong understanding of WM's operations and service capabilities, or an ability to become a quick study, that translates this knowledge into practical and impactful features that add value to our customers without contributing to inefficiency for the business.
• Finance Technology support experience: Track record of administrative, upgrading and enhancing financial solutions. The successful candidate will have experience across several technologies including – ERP Oracle cloud, Lease Accelerator, OneStream, Hyperion, Blackline, Concur, Coupa, Kyriba, OneSource.
• Impact-orientation: Strong focus on thoughtful maximization of value creation and capture, with a nose of "following the money" but recognizing that to capture value we must deliver value to our customers. Successful candidate will have a track record of meaningful and measurable customer and financial success.
• 'Can do' & 'imagine if' mindset: A proactive, can-do mindset that enables independent definition and pursuit of opportunity, combined with a creative 'what if' persona that pushes the candidate to think out-of-the-box and venture into unproven territory.
• Bold leadership: Known to be a driver of change and taking action that sometimes defies convention or runs counter to the "path of least resistance"
• Collaboration: Ability to partner with stakeholders (e.g. Digital, Finance, People, Area) and other functions for the success of the Company and project focusing on the greater good of the Company, its employees and customers.
Senior Analyst, Application Support 4

• Communication: Strong oral and written communication skills, with a proven ability to synthesize and tailor complex material into simple and easily digestible content by experts and non-experts alike, including Corporate and Area stakeholders, and potentially the Senior Leadership Team. The successful candidate will have a track record of proactively speaking up and constructive dissent, where a contrarian opinion is held.
• Innovative: Ability to think big and innovative and drive change across the enterprise.
• Influencing: Ability to build rapport, authentic and meaningful relationships, and comfortably influencing all levels of the organization.
• Dispute resolution: Ability to combine all qualities above to resolve most day-to-day disputes independently and without more senior executive support. Will need to leverage strong problem solving and troubleshooting skills with the ability to exercise mature judgment.
• Value-added innovation track record: Established track record of identifying, developing and implementing novel solutions with clear impact. This includes taking calculated risks and being prone to experimenting with new concepts.
• Fact and data-driven approach: Track record of relying on facts and data to drive action, as opposed to over-relying on instinct, gut feel, experience or opinion. The successful candidate will have a track record of frequently using data, absent of sampling bias, to overcome confirmation bias thereby ensuring the right decision is ultimately made even where counter intuitive.
• Credibility: The successful candidate will be credible or have potential to create credibility quickly and therefore deemed capable of driving impact
V. Work Environment
Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

• Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc) most of the work day;

• Required to exert physical effort in handling objects less than 30 pounds rarely;

• Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc) rarely;

• Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements rarely;

• Normal setting for this job is: office setting.

• Must be available to work standard business hours, as well as be available to work non-standard hours in case of emergency (natural disasters, power outages, etc.) May need to attend afterhours calls with the offshore team.