Cyber - Strategy and Transformation - Manager - ServiceNow ITAM

Cyber

Deloitte Cyber understands the unique challenges and opportunities businesses face in cybersecurity. Join our team to deliver powerful insights to help our clients navigate the ever-changing threat design and technology as we partner with clients to transform finance.

Position Summary

Level: Manager

Work you'll do:

• Highly proficient in configuring and developing on the ServiceNow platform, with a comprehensive understanding of core platform features, functionalities, modules, and exception handling during ongoing operation with hands on experience in designing / customizing modules. Facilitate the adoption of technology-based tools and methodologies to continuously enhance the monitoring, management, and reliability of services.

• Collaborate with clients to gather requirements and translate business needs into technical solutions.

• Support pre-sales activities and solution demonstrations.

• Work on ITAM/CMDB governance activities like documenting Configuration Management Plans, policies and standards, and defining operating models and roadmaps
• Create technical documentation including solution designs, architecture diagrams, and implementation guides.
• Lead development teams to ensure proper implementation of designed solutions.
• Provide technical guidance and support during implementation phases.
• Ensure solutions align with ServiceNow best practices and platform capabilities.
• Participate in client presentations and technical discussions.
• Work with the Deloitte teams (US and member firms) to create work-products as per client requirements

The team:

Cyber Strategy & Transformation teams develop and transform cyber programs in line with a client's strategic objectives, regulatory requirements, and risk appetite. They keep the enterprise a step ahead of the evolving threat landscape and give stakeholders confidence in the organization's cyber posture. Services include the design of cyber organization, governance, and risk assessments. Services also encompass Cybersecurity Assessments and Frameworks, Cyber Transformation Management, Technology Software and Asset Compliance Management, Third Party Risk Management, Cyber Risk and Compliance, Solution Design and Implementation, and Cyber Risk Analytics and Quantification Reporting.

Qualifications:

Must Have Skills/Project Experience/Certifications:

• 9-13 years of overall and relevant ServiceNow experience in implementing ITSM modules such as ITAM and CMDB/SAMPro/HamPro
• Demonstrated hands-on experience with technical aspects of ServiceNow, including workflow design, APIs, and integrations using connectors (preferred).
• Hands-on experience configuring Workspace, UI Builder, Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Update Sets, Access Control Lists, CMDB Health dashboard, complex workflows/Flow Designer, and migrating solutions to higher environments.
• Well-versed in various ServiceNow products and platform capabilities.
• Proficient in defining epics and user stories, creating and facilitating client demos, and adopting a hands-on approach to drive results.
• Proficient knowledge of the CSDM framework and CI relationships across various asset classes
• Hands-on experience with CMDB Query Builder to define and extract complex CI relationships
• Experience designing, configuring, and developing product automations and integrations (out-of-the-box, custom and with third-party systems).
• Proficient in ServiceNow platform management such as deployments, upgrades and troubleshooting.
• Collaborate with Functional Consultants and Business Analysts to create and estimate user stories and propose solutions that meet or exceed customer expectations for quality and user experience.
• Experience conducting ITAM assessments and developing governance documentation such as policies, standards and procedures. Expereince documenting technical documentation – solution design, data dictionaries etc.
• Ability to prioritize personal and team workloads and consistently meet deadlines.
• Excellent documentation, presentation, verbal, and written communication skills, with the ability to work effectively with teams across geographical locations.

• Must have delivered more than 4-5 projects end-to-end, from requirement gathering through to go-live.

• Mandatory: ServiceNow Certified System Administrator

• Mentorship and technical leadership to junior developers
• Staying up to date with ServiceNow platform releases, new features and best practices

Good to Have Skills/Project Experience/Certifications:

• Good to have knowledge of other SAM/HAM tools (other than ServiceNow)
• Good to have Certified Technical Architect (CTA) certification
• Good to have any Certified Implementation Specialist CIS certifications

Education:

• Bachelor's/ Master's degree in information technology or related field

Location:

• Bengaluru/Hyderabad/Pune/Chennai/Kolkata

Our purpose

Deloitte's purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.

Our people and culture

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.

Professional development

At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India.

Benefits to help you thrive

At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.

Recruiting tips

From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.

Requisition code: 312690