Director of Client Services

2 days ago

Bengaluru, Karnataka, India Paralleldots Full time ₹ 15,00,000 - ₹ 30,00,000 per year

Director, Client Services

At Parallel, we believe long-term partnerships are built on shared outcomes, honest conversations, and the quality of the work we deliver

As Director of Client Services, youll be at the helm of key accounts, leading cross-functional teams to create standout client experiences, foster strategic growth, and drive business impact

- This isnt a hands-off leadership roleyoull be deeply involved in building relationships, crafting account strategies, and ensuring that both client and internal teams are working toward shared success

Youll champion our clients goals while maintaining a sharp understanding of Parallels capabilities and standards
- What Youll Do

Strategic Leadership & Client Experience

Own and grow a portfolio of client accounts, ensuring exceptional delivery and long-term strategic value
- Develop deep knowledge of client organizations, their goals, operations, and industry landscape
- Onboard new clients into Parallel and ensure a seamless, aligned start to the relationship
- Act as a key advisor to client stakeholders, guiding them through high-stakes decisions and evolving needs
- Account Growth & Planning

Create and maintain strategic account plans to guide partnership growth
- Work closely with Business Development to expand Parallels reach within client organizations
- Identify opportunities for new tracks of work and align resourcing, budget, and delivery plans accordingly
- Negotiate contracts, scopes, and change orders in alignment with client needs and Parallels standards
- Operational Oversight & Team Collaboration

Lead cross-disciplinary account teams across design, delivery, and client strategy
- Collaborate with team leads to ensure projects are well-resourced, on track, and delivering on expectations
- Forecast and manage revenue across assigned accounts, balancing profitability with partnership health
- Identify and mitigate project and relationship risks before they escalate
- Thought Leadership & Culture Building

Co-create Parallels point of view on client services with the broader leadership team
- Mentor and support Client Services team members, fostering a culture of strategic thinking and collaboration
- Represent Parallel externally, sharing our values and perspective with the broader design and tech community
- What You Bring

8+ years in a client services, account leadership, or product strategy role within a digital design or development agency
- Deep understanding of the product development lifecyclefrom discovery to launch and beyond
- A strong point of view on how to build great client partnerships that result in meaningful work
- Proven track record of growing complex client accounts and navigating large stakeholder groups
- Strategic mindset with experience in financial oversight and revenue forecasting
- Strong negotiation skills and the ability to confidently close complex deals
- Clear, confident communicator who can adapt to any roomfrom design teams to boardrooms
- Collaborative leader who values curiosity, empathy, and clarity in both thinking and execution
- Willingness to travel as needed to build and strengthen client relationships
- Why Parallel?

Work with ambitious clients and brilliant teammates on work that shapes the future
- Lead within a nimble, values-driven studio that prioritizes clarity, excellence, and humanity
- Be part of a leadership team thats building a modern, progressive model for client engagement
- Competitive compensation, flexibility, and room to make a lasting impact

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