Director

17 hours ago

Bengaluru, Karnataka, India Cushman & Wakefield Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Job Title

Director

Job Description Summary

Job Description

The Director – Strategic Accounts is a key role at C&W with responsibility to drive profitability, overall client satisfaction and exceptional service delivery for all assigned account/s within the Region.  The Director – Strategic Accounts will be responsible for revenue growth while leading one or more client accounts within Tenant Representation business line in India.

This position provides leadership and management across all aspects of the accounts including, but not limited to:


• Service Delivery Standards Excellence


• Client Experience & Relationship Management


• Financial Performance (including P&L, contract expansion / renewals etc.)


• Expanding Share of Wallet


• Account Risk Management

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Manage the financial and contract performance outcome of one or more account teams.

Maintain a thorough understanding of the client's business goals and strategies to align real estate services to contribute to these objectives

Establish and implement the overall vision, strategy and performance metrics to the applicable service lines

Develop and maintain strong client relationships

Implement and manage account governance process

Provide disciplined contract management to meet superior delivery of all contract deliverables

Have a thorough understanding of the C&W platform and identify existing and new opportunities for enhancing service solutions and capabilities

Oversee risk mitigation and dispute resolution for client and C&W

Contribute to the overall service and financial performance of C&W through effective cross-selling and relationship / contract expansion

Ensure quantitative and qualitative analytics and evidenced-based decision making

KEY COMPETENCIES

  • Leadership
  • Customer Relationship Management
  • Technical Skills
  • Organization Design & Management Skills
  • Communication (oral and written)
  • Financial Management
  • Matrix Organization / Business Partner Skills
  • Presentation Skills
  • Business Acumen

EDUCATION

  • Bachelor's degree required
  • Master's degree or MBA preferred

IMPORTANT EXPERIENCE

  • Minimum of 10 years at Senior Management level or other similar capacity
  • Experience in directly leading and managing multi-discipline teams
  • Client, P&L and contract management experience

ADDITIONAL ELIGIBILITY QUALIFICATIONS

  • Possess technical domain knowledge in corporate occupier transactions
  • Skilled in financial analysis and knowledge of financial concepts
  • Ability to comprehend, analyze and interpret complex business documents
  • Strong proficiency with MS Office Suite (MS Word, Excel and PowerPoint)
INCO: "Cushman & Wakefield"

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