Client Servicing Manager

We are looking for a Project Manager to join our management team Your main duty will be to onboard clients, manage them end-to-end and help them achieve their creative requirements. You need to have fantastic communication skills and good design sense to make our clients stand out by upselling our flagship services with the right case studies on their faces.

Qualification:

Should have agency/design/studio/marketing/branding/ad experience

Standard qualification: Bachelor's in communication/any stream

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Timings:

10:00 AM - 7:00 PM (Monday - Friday)

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Job Type:

Full-time hybrid model (4 days in office, one day from home)

First 3 months would be the probation period

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Duties and responsibilities:

• Build long-term relationships with clients
• Investigate and determine clients' wants and needs
• Communicating with clients and coordinating with the internal team for creatives
• Follow up with everyone till the earth stops rotating
• Manage the projects in ClickUp, maintain project roadmaps, coordinate with the creative team and get the clients' requirements done within the deadlines
• Divide different creative works from different clients to the creative team and manage the workload-to-deadline ratio to maintain optimum utilisation of the resources
• Reporting performance of the creative team
• Analyse the effectiveness of digital campaigns
• Recommend digital hacks to increase their ROI
• Prepare and present reports on the project's progress
• Keep abreast with new trends in our industry and suggest improvements for our business
• Raise tickets if you observe any roadblocks in the company
• Get the design and marketing brief from the client and able to translate the brief to the creative team.
• Should have understood the entire design process end-to-end so as to guide the team and get the deliverables done.
• Manage the entire creative and design team and assign them tasks with proper work breakdown, and timelines and ultimately get the work done.
• Become a creative bridge between the client and the internal creative team.
• Assisting designers in setting up a brand language and designing its collaterals.
• Partner closely with the Creative Director to come up with creative concepts for advertising campaigns.
• Involve in the brainstorming process for brand-building activities in the design and marketing domain.
• Guide your internal creative team on the entire design process and get the work done smoothly without any roadblocks, by finding solutions and executing the projects within timelines.
• Adhere to style standards on fonts, colours, and images
• Visiting the client's place to plan the execution of the designs.
• Keep up to date with the latest trends. You should at least be following , Behance, creative bloq, etc. Sourcing custom & quality design references for the client should be a piece of cake for you.

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Requirements:

• 3-5 years of working experience as a Client Servicing Manager in Advertising and Design Industry
• Excellent understanding and knowledge of dealing with the clients end-to-end
• Sense of ownership and pride in your performance and its impact on the company's success
• Problem-solving skills
• Great interpersonal and communication skills
• Have fantastic exposure (or experience) in Graphic Design, UI Design, Packaging Design, Motion Design, Illustration Design, Typography, UX Research and all Design Principles.
• Someone who is based in Bangalore (or ready to move).
• Should have a ready laptop
• Team spirit; strong communication skills to collaborate with various stakeholders
• Good time-management skills
• Design skills and knowledge
• Able to come up with new ways of doing things
• Be thorough and pay attention to detail
• Analytical thinking skills
• Persistence and determination
• Leadership and motivational skills

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What will seal the deal?

• You must work smart and save time for your research to develop new strategies.
• Clients don't know what they want; you need to recommend new ideas/plans constantly to clients.
• We will not tell you what to do; you have to come up with plans which will work for your client.
• You can't get irritated with calls. You must keep your cool and give a good vibe to the client on calls.
• If you can handle business development as well, then it's a cherry on top and a high incentive on your salary.

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What will help you bond with us?

• You have great taste in music. We love Lumineers and Coldplay.
• Original ideas over "inspired" ideas. Show us your sketchbook, not just the portfolio.
• You are capable of executing tasks without being bossed/babied.
• Chill and work. But getting work done as per the timeline. We do not entertain excuses.
• Pet person. Or at least not allergic to fur. (We have a cat, we call him Suki)

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‍Perks of working at Mellow:

• Morning tea, Lunch, and snacks will be on us.
• Interactive and brainstorming sessions with the entire team.
• Occasional foosball matches with team mates.
• You will have weekends for yourself. We do not work on weekends nor do we promise any deliverables during weekends.
• Health insurance coverage for you.
• Alternate Thursday team building activities.
• Upto six work from home provided per month.

Mellow Designs is a branding and digital marketing studio. We handcraft and grow brands with our services, which include designing logos from scratch to building a complete visual identity, website design, advertising, social media marketing, media planning, photography, and videos. We also provide consultation and strategic business development solutions for our clients.

We're a small yet mighty team of designers, artists, and writers. Rohit Dhongade, founder and creative director, founded Mellow Designs in 2018 as he observed the dire need for creative, high-quality design. We still believe in the same values. We focus on quality over quantity. This has led us to work with some of the renowned brands in a very short span of time. We join hands with people who work for creative satisfaction and not just for money.

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Our clients:

3M, Helios, Fanfury, Titan, Bosch, Gold's Gym, Puravankara, Provident, Nandu's, Zoomcar, Spar, Indira's, Quess, Hairline, Indira's Food, Embassy, Himalaya, Dotpe, Himalaya, to name a few.

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Our website:

shortlisted, the team will reach out.