Office Administrator

About KOKO Networks

KOKO Networks is a venture-backed climate technology company with a team of 1,000+ staff across East Africa, India, and the United Kingdom. Our mission is to imagine and deliver technology that improves life in the world's fastest growing markets. Our core lines of business are: KOKO Fuel, a clean, affordable, and renewable bioethanol household cooking solution delivered via a network of smart fuel ATMs and leveraging existing downstream liquid fuels infrastructure; and KOKO Climate, which retails the certified emissions reductions that are generated by transitioning households from deforestation-based charcoal and other dirty fuels to KOKO Fuel.  In 2021, KOKO was selected as the world's leading emerging markets climate technology solution by the Financial Times and the IFC, and, in 2022, KOKO received the Keeling Curve Prize for climate impact.

Your Role

• As the Lead, Admin & HR at KOKO Networks, you will oversee and streamline administrative operations, ensuring seamless day-to-day functioning of the organization.
• You will manage facilities, soft services, travel, vendor relationships, and event planning, while fostering collaboration across teams. Your leadership will ensure a productive, safe, and well-maintained workplace that aligns with KOKO's operational goals and values.

What You Will Do

• Coordinate internal communications, shared notices, and routine planning for smooth daily office operations.
• Oversee building maintenance services including housekeeping, security, hospitality, waste management, pest control, and landscaping.
• Manage the day-to-day operations of soft services to ensure a clean, safe, and well-maintained facility environment.
• Supervise housekeeping and janitorial staff, providing training and ensuring adherence to quality standards.
• Handle facilities-related tasks including infrastructure repairs, preventive maintenance, and vendor support.
• Create and maintain emergency preparedness plans for scenarios such as fire, natural disasters, or other emergencies.
• Manage operational budgets, including forecasting, reconciliation, and petty cash handling.
• Procurement processes, including vendor sourcing, purchase orders, AMC contracts, renewals, and service compliance.
• Manage vendor relationships, contracts, and performance metrics, while tracking trends and ensuring service level expectations are met.
• Organize office events, employee celebrations, and special occasions, including planning, budgeting, and execution.
• Plan and book employee travel, including transportation, hotel accommodation, travel insurance, and visa-related documentation.
• Maintain communication with employees during travel, offer timely assistance, and ensure vendor coordination.
• Keep accurate documentation, reconcile bills, and report travel and operational expenses to the finance team.

What You Will Bring to KOKO

• A bachelor's degree in Business Administration, Facilities Management, Operations, or a related field.
• 5+ years of experience in office operations, administration, or facilities management in a dynamic and fast-paced environment.
• Strong coordination and organizational skills with the ability to multitask and manage competing priorities.
• Practical experience in vendor negotiation, AMC contracts, procurement, and budget tracking.
• Proficiency in MS Office and administrative tools; familiarity with travel booking platforms and reporting systems.
• Solid understanding of housekeeping standards, safety regulations, and soft services management.
• Excellent communication and interpersonal skills to work across teams and support internal and external stakeholders.
• High level of ownership, attention to detail, and a proactive problem-solving mindset.
• Ability to handle sensitive information, manage emergencies, and maintain professionalism under pressure.
• A collaborative attitude with a commitment to maintaining a functional, safe, and employee-friendly workspace.

What We Offer

We believe that our people are critical for our ambitious growth plans in Kenya and beyond. We want to build an organization where people thrive, feel included, grow professionally, and enjoy having a high impact through their work.

• Competitive salary plus a quarterly cash bonus
• Annual compensation reviews - we reward great work
• Discounted health insurance with no-cost financing for you and your dependents (in Kenya)
• 21 days of annual leave plus public holidays plus examination leave
• Ongoing investment in you and your skills, incl. full access to over 5,000 online courses
• The right equipment for the job - a choice of MacBook, Windows, or Linux laptop

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