Senior Soft Service Executive

3 days ago

Gurgaon, Haryana, India Jones Lang LaSalle Full time ₹ 9,00,000 - ₹ 12,00,000 per year
  • Taking daily property rounds, co-ordinating with the team to close any matters related to cleaning.
  • Maintaining daily/monthly reports, i.e. DMR and MMR and sharing same with Property Manager and client.
  • Schedule weekly vendor meetings to discuss on daily issues if any.
  • Maintaining / preparing monthly attendance summary record for salary.
  • Making sure that all customer queries are well-investigated and resolved. Escalating queries to appropriate supervisors if need be.
  • Developing and mentoring new and subordinate vendor staff
  • Assisting in improving and monitoring procedures to ensure the cost-effective and efficient services.
  • Assisting in preparing and developing the documentation of standard policies and procedures
  • Plans, schedules, inspect and assigns work to subordinate supervisors and/or teams.
  • Manage landscaping and gardening.
  • Regularly brief all staff regarding their duties, designated areas of work and special instructions if any.
  • Prepare and implement various checklists, at the frequency instructed in the suggested formats.
  • Ensure the housekeeping staff is well groomed.
  • Monitor that the staff is cleaning as per standards, ensuring that the surfaces are maintained to enhance their longevity.
  • Ensure that janitor closets and storage areas are always maintained in a neat and orderly manner.
  • Take feedback - customer needs assessment and evaluation of customer satisfaction levels.
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Jones Lang LaSalle

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