Soft Service Operations Manager

17 hours ago

Gurgaon, Haryana, India beBeeService Full time ₹ 20,64,000 - ₹ 25,16,000

Job Title: Service Operations Manager

">
  • Job Description:

The role of Service Operations Manager is to oversee the delivery of soft services, ensuring high standards of quality, customer satisfaction, and operational efficiency. This involves managing a team of service providers, coordinating logistics, and implementing processes to optimize performance.

Key Responsibilities:

  • Develop and implement standard operating procedures for all soft services.
  • Oversee service providers and contractors, ensuring they meet quality standards and contractual obligations.
  • Conduct regular inspections and audits to maintain service quality and identify areas for improvement.
  • Manage budgets and identify cost-saving opportunities.
  • Handle customer inquiries and complaints related to soft services, ensuring timely resolution.
  • Develop and maintain positive relationships with clients, tenants, and internal stakeholders.
  • Implement and monitor health and safety protocols within soft service operations.
  • Coordinate with other departments to ensure seamless integration of soft services with overall facility management.

Qualifications:

  • Bachelor's degree in Facility Management, Business Administration, or related field.
  • Minimum of 5 years of experience in soft services management or related role.
  • Strong knowledge of soft service operations, including cleaning, catering, security, and reception services.
  • Excellent understanding of health and safety regulations and best practices.
  • Proven experience in contract management and vendor relations.
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal skills.
  • Proficiency in Microsoft Office Suite and facility management software.
  • Ability to analyze data and generate insightful reports.

Desired Skills:

  • Relevant industry certifications (e.g., IFMA, BIFM).
  • Experience with sustainability initiatives in facility management.
  • Knowledge of quality management systems (e.g., ISO 9001).

  • Operational Manager

    3 days ago

    Gurgaon, Haryana, India beBeeFacilities Full time ₹ 8,00,000 - ₹ 15,00,000

    We are seeking a detail-oriented and proactive individual to oversee the operational management of soft services within our organization. The successful candidate will work closely with senior stakeholders to ensure a comfortable, clean, and efficient environment for employees and visitors.Key Responsibilities:Manage all soft services including cleaning,...

  • Soft Service Manager

    2 days ago

    Gurgaon, Haryana, India beBeeFacility Full time ₹ 9,00,000 - ₹ 12,00,000

    Job Overview:As a Soft Service Director, you will be responsible for overseeing the efficient delivery of soft services within our organization. This role requires a strong leadership presence and excellent communication skills to effectively manage cross-functional teams and vendors.Key Responsibilities:Develop and implement effective strategies to optimize...

  • Soft Service Executive

    3 days ago

    Gurgaon, Haryana, India JLL Full time

    Job DescriptionKey Responsibilities:- Manage and coordinate soft services, including cleaning, catering, security, reception, mail services, and landscaping.- Develop and implement standard operating procedures for all soft services.- Oversee service providers and contractors, ensuring they meet quality standards and contractual obligations.- Conduct regular...

  • Soft Service Operations Director

    13 hours ago

    Gurgaon, Haryana, India beBeeExecutive Full time ₹ 80,00,000 - ₹ 1,00,00,000

    Executive Soft Services DirectorThe ideal candidate will have a proven track record of delivering cost-saving initiatives and improving operational efficiency.Key Responsibilities:Develop and implement continuous improvement programs to enhance the quality of service delivery.Collaborate with stakeholders to identify areas for cost reduction and develop...

  • Soft Service Operations Specialist

    4 days ago

    Gurgaon, Haryana, India beBeefacilities Full time

    About UsWe are seeking a detail-oriented and proactive Facilities Services Manager to focus on soft services within our organization. The successful candidate will work closely with the facilities team to oversee and coordinate various non-technical services, ensuring a comfortable, clean, and efficient environment for our employees and visitors.

  • Manager Soft Services

    4 days ago

    Gurgaon, Haryana, India JLL Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    JLL empowers you to shape a brighter way.  Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where...

  • Facility Services Manager

    4 days ago

    Gurgaon, Haryana, India beBeeService Full time

    Key Responsibilities:">Soft Service Operations ManagerDevelop and implement operational procedures to manage soft services, including cleaning, catering, security, reception, mail services, and landscaping.Oversight of service providers and contractors to ensure they meet quality standards and contractual obligations.Regular inspections and audits to...

  • Facilities Operations Manager

    4 days ago

    Gurgaon, Haryana, India beBeeFacilitiesManagement Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

    Facility Operations ManagerThe ideal candidate for this position will be responsible for overseeing and managing all non-technical facility services, ensuring a high standard of cleanliness, security, and general facility upkeep.This role requires a comprehensive understanding of soft services, operational management, and team leadership to ensure smooth and...

  • Senior Facility Services Manager

    11 hours ago

    Gurgaon, Haryana, India beBeeFacilitiesManagement Full time ₹ 1,20,00,000 - ₹ 1,50,00,000

    About the Job:The Facilities Manager is responsible for overseeing and managing non-technical facility services to ensure a high standard of cleanliness, security, and maintenance.Responsibilities:Service Delivery: Manage and oversee the delivery of soft services including housekeeping, janitorial services, pest control, landscaping, and waste...

  • Facility Executive Soft Services

    4 days ago

    Gurgaon, Haryana, India JLL Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    JLL empowers you to shape a brighter way.  Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where...