Facilities Operations Manager

2 days ago

Gurgaon, Haryana, India beBeeFacilitiesManagement Full time ₹ 1,50,00,000 - ₹ 2,50,00,000
Facility Operations Manager

The ideal candidate for this position will be responsible for overseeing and managing all non-technical facility services, ensuring a high standard of cleanliness, security, and general facility upkeep.

This role requires a comprehensive understanding of soft services, operational management, and team leadership to ensure smooth and efficient facility operations. The successful candidate will bring 8-10 years of experience in facilities management, with a focus on soft services, including supervisory or managerial roles.

  • Responsibilities:
  • Soft Services Management: Oversee the delivery and quality of soft services including housekeeping, janitorial services, pest control, landscaping, and waste management.
  • Vendor Coordination: Manage relationships with soft service vendors and contractors, ensuring service levels meet company standards and contractual obligations.
  • Service Quality Assurance: Conduct regular inspections and audits to ensure the highest standards of cleanliness and maintenance are maintained throughout the facility.
  • Budget Management: Assist in developing and managing budgets for soft services, tracking expenses, and identifying cost-saving opportunities.
  • Compliance: Ensure that all soft services comply with relevant health, safety, and environmental regulations and company policies.
  • Operational Efficiency: Implement best practices and process improvements to enhance the efficiency and effectiveness of soft service operations.
  • Team Leadership: Supervise and mentor a team of soft services staff, including hiring, training, and performance management.
  • Customer Service: Address and resolve any facility-related issues or complaints from employees or tenants in a timely and professional manner.
  • Reporting: Prepare and present regular reports on service performance, issues, and resolutions to senior management.
  • Emergency Response: Manage and coordinate soft services response to emergencies or special events, ensuring minimal disruption to facility operations.

Requirements:

  • Education: Bachelor's degree in Facilities Management, Business Administration, Hospitality Management, or a related field.
  • Experience: 8-10 years of experience in facilities management with a focus on soft services, including supervisory or managerial roles.
  • Skills: In-depth knowledge of soft services operations and best practices, strong leadership and team management skills, excellent communication and interpersonal abilities, proficiency in facilities management software and Microsoft Office Suite, effective problem-solving skills and attention to detail.

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