Soft Service Executive

3 weeks ago

Gurgaon, Haryana, India JLL Full time
Job Description

Key Responsibilities:

- Manage and coordinate soft services, including cleaning, catering, security, reception, mail services, and landscaping.
- Develop and implement standard operating procedures for all soft services.
- Oversee service providers and contractors, ensuring they meet quality standards and contractual obligations.
- Conduct regular inspections and audits to maintain service quality and identify areas for improvement.
- Manage budgets for soft services and identify cost-saving opportunities.
- Handle customer inquiries and complaints related to soft services, ensuring timely resolution.
- Develop and maintain positive relationships with clients, tenants, and internal stakeholders.
- Implement and monitor health and safety protocols within soft service operations.
- Coordinate with other departments to ensure seamless integration of soft services with overall facility management.
- Prepare and present regular reports on service performance, costs, and improvement initiatives.

Qualifications:

- Bachelor's degree in Facility Management, Business Administration, or related field.
- Minimum of 5 years of experience in soft services management or related role.
- Strong knowledge of soft service operations, including cleaning, catering, security, and reception services.
- Excellent understanding of health and safety regulations and best practices.
- Proven experience in contract management and vendor relations.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Proficiency in Microsoft Office Suite and facility management software.
- Ability to analyze data and generate insightful reports.
- Customer service-oriented with strong problem-solving skills.

Desired Skills:

- Relevant industry certifications (e.g., IFMA, BIFM).
- Experience with sustainability initiatives in facility management.
- Knowledge of quality management systems (e.g., ISO 9001).

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