Soft Service Manager

2 days ago

Gurgaon, Haryana, India beBeeFacility Full time ₹ 9,00,000 - ₹ 12,00,000

Job Overview:

As a Soft Service Director, you will be responsible for overseeing the efficient delivery of soft services within our organization. This role requires a strong leadership presence and excellent communication skills to effectively manage cross-functional teams and vendors.

Key Responsibilities:

  • Develop and implement effective strategies to optimize soft service operations, ensuring seamless integration with overall facility management.
  • Oversee the performance of service providers and contractors, ensuring they meet quality standards and contractual obligations.
  • Conduct regular inspections and audits to maintain service quality and identify areas for improvement.
  • Manage budgets and costs associated with soft services, identifying opportunities for cost savings.
  • Handle customer inquiries and complaints related to soft services, ensuring timely resolution.
  • Develop and maintain positive relationships with clients, tenants, and internal stakeholders.
  • Implement and monitor health and safety protocols within soft service operations.
  • Coordinate with other departments to ensure seamless integration of soft services with overall facility management.
  • Prepare and present regular reports on service performance, costs, and improvement initiatives.

Qualifications:

  • Bachelor's degree in Facility Management, Business Administration, or related field.
  • Minimum of 5 years of experience in soft services management or related role.
  • Strong knowledge of soft service operations, including cleaning, catering, security, and reception services.
  • Excellent understanding of health and safety regulations and best practices.
  • Proven experience in contract management and vendor relations.
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal skills.
  • Proficiency in Microsoft Office Suite and facility management software.
  • Ability to analyze data and generate insightful reports.
  • Customer service-oriented with strong problem-solving skills.

Desired Skills:

  • Relevant industry certifications (e.g., IFMA, BIFM).
  • Experience with sustainability initiatives in facility management.
  • Knowledge of quality management systems (e.g., ISO 9001).

Additional Information:

Our organization is committed to providing a safe and healthy work environment for all employees and clients. We encourage applicants who share our commitment to excellence and customer satisfaction to apply for this challenging and rewarding opportunity.

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