Head of Retail Operations
20 hours ago
Company Description
Frikly is India's leading D2C destination for interior materials and décor, offering a seamless blend of an expansive online catalogue and immersive hands-on experience. With flagship Experience Centers in Bangalore and Hyderabad, customers can explore and interact with products in real life. Frikly's mission is to enable customers to make confident design choices by combining the convenience of online shopping with the personal engagement of physical stores. Backed by global industry leaders like Niraj Shah (Founder & CEO of Wayfair), James Savarese (Former COO of Wayfair), and Velvet Sea Ventures, Frikly is committed to delivering style, quality, and value to every client.
Role Description
This is a full-time, on-site position based in Nagpur for a Head of Retail Operations. The ideal candidate will oversee retail operations, ensuring optimal performance and compliance with operational standards. Key responsibilities include driving operational efficiency, managing teams, analyzing data to improve processes, and delivering excellent customer service. The role also involves strategic planning and implementation to meet organizational goals.
Qualifications
- Strong expertise in Retail Operations and Operations Management
- Proficiency in Analytical Skills for process improvement and decision-making
- Exceptional Customer Service abilities to meet client needs effectively
- Proven experience in Team Management, including leadership and delegation skills
- Strong problem-solving skills and attention to detail
- Ability to adapt to dynamic market trends and implement strategic decisions
- Minimum of a bachelor's degree in business administration, retail management, or a related field
- Experience in the retail or interior design/décor industry is highly advantageous
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