Retail Operations Specialist
22 hours ago
Company Description
Frikly is India's premier D2C destination for interior materials and décor, offering an expansive online catalogue complemented by immersive hands-on experiences. With flagship Experience Centers in Jayanagar, Bangalore, and Jubilee Hills, Hyderabad, customers can explore products and finishes in person. Frikly is dedicated to empowering confident design choices by combining online convenience and physical store interaction to deliver style, quality, and value. Guided by esteemed industry leaders like Niraj Shah, Founder & CEO of Wayfair, and James Savarese, former COO of Wayfair, Frikly is backed by Velvet Sea Ventures, a venture fund based in New York.
Role Description
This is a full-time on-site role based in Nagpur for a Retail Operations Specialist. Responsibilities include managing daily operations at the retail space, assisting customers with personalized support, enhancing in-store experiences, maintaining inventory, and ensuring smooth retail processes. The role also involves collaborating with sales teams to achieve goals and providing critical insights to improve store performance.
Qualifications
- In-depth knowledge of Retail Operations and strong skills in inventory management and process optimization
- Proficient Analytical Skills to assess store performance and make data-driven decisions
- Excellent Communication and Customer Service skills for addressing client inquiries and ensuring satisfaction
- Experience in Sales to support achieving and exceeding team targets
- Strong organizational and problem-solving abilities
- Bachelor's degree in business administration, retail management, or related field is preferred
- Prior experience in retail or customer-facing roles is an advantage
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