Tech Support Specialist

2 days ago

Bengaluru, Karnataka, India Pickcel Digital Signage Full time ₹ 9,00,000 - ₹ 12,00,000 per year

About Pickcel

Pickcel is a leading digital signage software company helping businesses create impactful visual communication across screens of all sizes. Our cloud-based platform powers dynamic content delivery for retail, corporate offices, education, hospitality, transportation, and more. Trusted by global brands, Pickcel enables organizations to design, schedule, and manage content seamlessly, driving engagement and improving customer experiences. With a growing international presence and a commitment to innovation, we're shaping the future of digital signage—one screen at a time.

About the Role

We are looking for a Tech Support Specialist to provide exceptional technical assistance to our global customers. You will play a key role in helping users navigate our platform, troubleshoot technical issues, and make the most of Pickcel's features and functionalities. This role demands strong problem-solving abilities, clear communication, and a customer-first approach.

Key Responsibilities

  • Respond to customer queries promptly and accurately via chat, email, or phone.

  • Diagnose, troubleshoot, and resolve technical issues related to Pickcel's software and integrations.

  • Guide customers through product features, setup processes, and best practices.

  • Record customer interactions, feedback, and issue details in internal systems.

  • Escalate unresolved or complex issues to the relevant internal teams with proper documentation.

  • Keep customers informed about product updates, new features, and solutions.

  • Collaborate with Product, Sales, and Marketing teams to relay customer insights and recurring feedback.

  • Assist in improving support content, including FAQs and help articles.

What We are Looking For

  • 1–3 years in a technical or SaaS-based customer support role.

  • Excellent written and verbal communication skills in English.

  • Strong understanding of web-based applications, networking basics, and troubleshooting methodologies.

  • Empathetic, patient, and committed to ensuring customer satisfaction.

  • Analytical thinker who can identify issues and offer effective solutions quickly.

  • Willingness to work in UK/US time zones.

Why Join Pickcel

At Pickcel, you will be part of a fast-growing global team redefining how businesses communicate through digital signage. You'll have the opportunity to work with innovative technology, solve real customer challenges, and contribute directly to an exceptional user experience.

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