Customer Relations Executive

6 days ago

Gurgaon, Haryana, India ac69eb9d-bce8-46cb-8c1b-d13e8b32e28c Full time ₹ 3,60,000 - ₹ 6,00,000 per year

Job Title: Executive/Sr. Executive

Department: Customer Relations

Job Location: HO, Sector-43, Gurgaon.

Educational Qualification: Any Graduate

Experience Required: 2 to 5 years

Gender preference (if any): NA

Skills Required:-

  • Proven experience in customer relationships, client handling, problem solving and coordination, preferably in the logistics, shipping, or freight forwarding industry.
  • Preference will be given to candidates with experience in import-export documentation, and awareness of Incoterms, and international logistics procedures and industry regulations
  • Preference will be given to candidates with experience in cross selling
  • Excellent verbal and written communication skills especially in English
  • Excellent interpersonal skills.
  • Strong problem-solving abilities and the ability to work well under pressure.
  • Familiar with Microsoft office, Google drive and Google- sheets.
  • Ability to multitask, prioritize, and manage time effectively.
  • A customer-centric mindset with a passion for maintaining client relationships and delivering exceptional service.
  • Strong followup skills
  • Self motivated, agile and proactive and results oriented

KRAs:-

  • Virtually ensuring smooth inbounds and outbounds with coordination with internal teams
  • Resolve customer complaints and grievances immediately
  • Communication with domestic & international clients to receive and process orders
  • Oversee the accounts of assigned clients, ensuring their logistics needs are met efficiently.
  • Collaborate with the sales team to negotiate and renew contracts with clients.
  • Cross-selling and upselling of other products and services
  • Maintaining financial health and receivables of customer accounts and ensuring timely payments
  • Work closely with other departments such as sales, operations, warehousing, customs clearance, and finance to coordinate efforts and ensure seamless service delivery to clients.

Job Types: Full-time, Permanent

Pay: ₹20, ₹30,000.00 per month

Benefits:

  • Flexible schedule
  • Health insurance
  • Leave encashment
  • Life insurance
  • Paid sick time
  • Provident Fund

Work Location: In person

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