Front Office Executive

17 hours ago


Indore, Madhya Pradesh, India Hotel President Full time ₹ 2,50,000 - ₹ 4,00,000 per year

Role & responsibilities

We are looking for a courteous and well-presented Front Office Assistant to manage reception operations and provide exceptional guest service. The role involves handling check-ins and check-outs, managing reservations, responding to guest queries, coordinating with housekeeping and other departments, and maintaining accurate records of room bookings and payments.

Key Responsibilities:

  • Welcome guests warmly and ensure a smooth check-in/check-out process.
  • Handle room reservations and maintain the front office system efficiently.
  • Answer phone calls and emails promptly, providing accurate information.
  • Coordinate with housekeeping and other departments for guest requests.
  • Handle billing, payments, and maintain proper documentation.
  • Ensure the lobby and reception area are clean and presentable.
  • Address guest complaints professionally and ensure guest satisfaction.

Requirements:

  • Graduate in Hotel Management or any discipline.
  • Excellent communication and interpersonal skills.
  • Good knowledge of MS Office and hotel management software.
  • Pleasant personality with a customer-focused attitude.
  • Prior experience in front office or hospitality preferred.

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