Front Office Executive
2 days ago
Role & responsibilities
We are looking for a courteous and well-presented Front Office Assistant to manage reception operations and provide exceptional guest service. The role involves handling check-ins and check-outs, managing reservations, responding to guest queries, coordinating with housekeeping and other departments, and maintaining accurate records of room bookings and payments.
Key Responsibilities:
- Welcome guests warmly and ensure a smooth check-in/check-out process.
- Handle room reservations and maintain the front office system efficiently.
- Answer phone calls and emails promptly, providing accurate information.
- Coordinate with housekeeping and other departments for guest requests.
- Handle billing, payments, and maintain proper documentation.
- Ensure the lobby and reception area are clean and presentable.
- Address guest complaints professionally and ensure guest satisfaction.
Requirements:
- Graduate in Hotel Management or any discipline.
- Excellent communication and interpersonal skills.
- Good knowledge of MS Office and hotel management software.
- Pleasant personality with a customer-focused attitude.
- Prior experience in front office or hospitality preferred.
Preferred candidate profile
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