Quality Manager

14 hours ago

Bengaluru, Karnataka, India Firstsource Full time ₹ 2,50,000 - ₹ 7,50,000 per year

Job Title:
Manager – Quality Analyst

Department:
Service Excellence

Hiring Manager:
Department Manager

Reporting To:
Manager – Quality

Posting Location:
Chennai / Bangalore

Status:
Full Time, Non-Exempt

Position Purpose:

The primary purpose of this role is to identify, analyze, and enhance the competencies of associates to ensure the delivery of service-level quality metrics as per customer agreements, aligned with Firstsource's core values. The Manager – Quality Analyst will be responsible for a range of tasks including auditing, reviewing quality reports, analyzing feedback trends, and serving as a key point of contact for client communications. This individual will act as a subject matter expert on processing knowledge and quality measures for the assigned unit.

Key Accountabilities & Responsibilities:

  • Analyze quality metrics consistently at individual, team, and organizational levels.
  • Conduct audits, side-by-side evaluations, kick-start meetings, and development sessions to ensure timely quality follow-through.
  • Maintain a repository of internal monitoring results and feedback to identify trends and drive improvements.
  • Facilitate communication among Quality Analysts and support the team in developing and updating training materials and quality initiatives.
  • Stay updated on emerging trends and tools in employee development.
  • Support the Service Quality unit by identifying new initiatives, expanding the scope of the quality program, and maintaining processing models, guidelines, and scoring methodologies.
  • Perform other work-related duties as assigned.

Desired Knowledge & Skills:

  • Strong background in contact center operations with a commitment to quality and continuous improvement.
  • Proven track record of delivering quality results and understanding of quality standards in customer interactions.
  • Ability to identify process improvement opportunities and address associate challenges.
  • Excellent communication skills—oral, written, and presentation—with the ability to deliver feedback constructively and confidentially.
  • Detail-oriented and well-organized.
  • Capability to mentor associates effectively, including remote mentoring.

Education, Experience & Training:

  • Bachelor's degree or relevant experience in education, communication, or quality assurance preferred.
  • Proficiency in Microsoft Office Suite is essential.
  • Prior experience in a contact center environment is required.

Disclaimer:
Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or email addresses.

  • Quality Manager

    2 weeks ago

    Bengaluru, Karnataka, India Talent Bee Consulting Full time ₹ 8,40,000 - ₹ 10,80,000 per year

    Ideal Candidate5+ Years in Quality Management in a manufacturing companyExperience in setting and improving quality standards Ok to work at Atibele, Bangalore Company Overview: A well-established and fast-growing manufacturer of kitchen appliances Role and Responsibilities: As the Quality Manager, you will oversee and ensure the highest standards of...

  • Quality Manager

    3 days ago

    Bengaluru, Karnataka, India Samvith Technologies Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Position: - Quality ManagerDepartment: QualityLocation: Dabaspet, Bangalore rural.Reports To: General Manager/Executive DirectorPosition OverviewThe Quality Manager is responsible for ensuring that all products manufactured meet internal and customer quality standards. The role involves managing the entire quality function, including Quality Control (QC),...

  • Quality Manager

    2 weeks ago

    Bengaluru, Karnataka, India People's Growth HR Solutions Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Job Title: Quality Manager (Transmission Line)Location: KarnatakaQualifications: Any GraduateExperience:Minimum of 5-8 years of experience in quality management, specifically related to transmission line construction projects.Compensation Package:The offered CTC will be determined based on the candidate's past experience, previous employment history, and the...

  • Quality Manager

    22 hours ago

    Bengaluru, Karnataka, India Nexsys Controls Pvt Ltd Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Job DescriptionPosition: Quality Manager - Automotive Design & ManufacturingDepartment: Quality AssuranceLocation: BangaloreSalary Package: INR 6,00,000 to 12,00,000 per annumEmployment Type: Full-timeMinimum QualificationBachelor of Engineering (B.E.) / Bachelor of Technology (B.Tech) in: Mechanical / Industrial Production / Aerospace / Electrical /...

  • Manager – Real Estate Liaison

    3 days ago

    Bengaluru, Karnataka, India NVT Quality Lifestyle Full time ₹ 54,00,000 - ₹ 78,00,000 per year

    NVT Quality Lifestyle Projects Pvt. Ltd. is inviting applications from dynamic, proactive, and well-connected professionals with strong expertise in real estate liaisoning and land acquisition.Roles and Responsibilities:* Secure approvals from government authorities such as BBMP, BDA, BESCOM, BWSSB, SWD, and KSPCB.* Manage processes related to land...

  • Quality Manager

    2 weeks ago

    Bengaluru, Karnataka, India The Search House Full time ₹ 1,20,000 - ₹ 6,00,000 per year

    As a Quality Manager in the Lithium-ion Battery Industry, you will play a pivotal role in ensuring the highest standards of quality and safety in our battery manufacturing processes. You will lead quality assurance initiatives, oversee regulatory compliance, and drive continuous improvement efforts to enhance product reliability and customer satisfaction....

  • Quality Manager

    2 weeks ago

    Bengaluru, Karnataka, India AMS Human Resources Full time ₹ 8,00,000 - ₹ 24,00,000 per year

    Job Role- Manager/Sr. Manager QualityJob Description:-Exposure to Sheet metal cutting , forming ,Welding and painting processesAssembly processesMeasurement system Analysisunderstand and interpret Testing protocolsUnderstand and interpret various global Quality and Safety standards such as BIS ,CE, UL etcExposure to Testing protocol along with GD&TSupplier...

  • Quality Manager

    19 hours ago

    Bengaluru, Karnataka, India CAREER BLOC Full time ₹ 12,00,000 - ₹ 18,00,000 per year

    Hiring for Quality Manager - BPO IndustryJob Location : BengaluruSalary upto 14lpaQuality Assurance OversightDevelop and implement quality assurance policies and proceduresMonitor service delivery to ensure adherence to client SLAs and KPIsConduct regular audits and call evaluations to assess performanceTeam Management & TrainingLead and mentor quality...

  • Manager - Quality

    3 days ago

    Bengaluru, Karnataka, India Fictiv Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Fictiv Exists to Enable Hardware Innovators to Build Better Products, FasterFictiv, coined the "AWS of manufacturing," is a leading technology company transforming the $350 billion manufacturing industry. Our cutting-edge cloud platform uses AI and machine learning algorithms to help companies build hardware at the speed of software. Come join our growing...

  • Quality Manager

    1 week ago

    Bengaluru, Karnataka, India Spes Manning Solutions LLP Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Role & ResponsibilitiesDevelop and implement quality management systems (QMS) to ensure compliance with industry standards and regulations.Establish quality objectives and key performance indicators (KPIs) to monitor and improve overall product and process quality.Lead cross-functional teams in identifying, analyzing, and resolving quality issues using...