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Quality Manager

3 weeks ago

Bengaluru, Karnataka, India CAREER BLOC Full time

Hiring for Quality Manager - BPO Industry

Job Location : Bengaluru

Salary upto 14lpa

Quality Assurance Oversight

  • Develop and implement quality assurance policies and procedures
  • Monitor service delivery to ensure adherence to client SLAs and KPIs
  • Conduct regular audits and call evaluations to assess performance
  • Team Management & Training
  • Lead and mentor quality analysts and trainers
  • Organize training sessions to address performance gaps
  • Promote a culture of quality and accountability across teams
  • Process Improvement
  • Analyze data to identify trends, root causes, and areas for improvement
  • Collaborate with operations and client teams to optimize workflows
  • Recommend and implement corrective actions to enhance service delivery
  • Client Interaction
  • Serve as the point of contact for client quality-related concerns
  • Prepare and present quality reports and insights to stakeholders
  • Ensure compliance with client-specific guidelines and expectations