Quality Manager
19 hours ago
Hiring for Quality Manager - BPO Industry
Job Location : Bengaluru
Salary upto 14lpa
Quality Assurance Oversight
- Develop and implement quality assurance policies and procedures
- Monitor service delivery to ensure adherence to client SLAs and KPIs
- Conduct regular audits and call evaluations to assess performance
- Team Management & Training
- Lead and mentor quality analysts and trainers
- Organize training sessions to address performance gaps
- Promote a culture of quality and accountability across teams
- Process Improvement
- Analyze data to identify trends, root causes, and areas for improvement
- Collaborate with operations and client teams to optimize workflows
- Recommend and implement corrective actions to enhance service delivery
- Client Interaction
- Serve as the point of contact for client quality-related concerns
- Prepare and present quality reports and insights to stakeholders
- Ensure compliance with client-specific guidelines and expectations
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