Customer Support Associate

9 hours ago


Anna Salai Chennai Tamil Nadu, India 24x7 Corporate Solutions Full time ₹ 3,00,000 - ₹ 5,00,000 per year

Job Area: Customer Support - Voice (Hindi)

Our client is a leading lifestyle consumer products manufacturing company that is looking for Customer Support professionals to manage Inbound enquires from the customers related to the company products & their eCommerce services.

Job description

  • Manage customer (B2C) grievances end-to-end through Voice also with Email & Chat, if required
  • Respond to customer complaints with the specified TAT
  • Multitasking is required to handle calls, emails & chats
  • Updating CRM & maintain logs of all customer interactions

Required Candidate profile

  • Should be fluent in English and Hindi
  • Experience in any CRM tool (preferable FreshDesk) & excellent knowledge of MS Excel
  • Relevant experience in the customer service area

For more details, reach out to us:

Vignesh Viswanathan

Job Type: Full-time

Pay: ₹300, ₹500,000.00 per year

Benefits:

  • Provident Fund

Language:

  • Hindi (Required)

Work Location: In person



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