Customer Support Executive

5 days ago

Anna Salai Chennai Tamil Nadu, India Book water pvt Ltd Full time ₹ 1,44,000 - ₹ 1,80,000 per year

Job Title: Customer Support Executive

Location: Annasalai Mountroad.

Salary: ₹12,000 – ₹15,000 per month

Shift Timings: Day Shifts Only (Rotational) – No Night Shifts

Role Overview

We are looking for enthusiastic and customer-focused individuals to join our Customer Support Team. The role involves handling inbound and outbound calls and responding to customer chats related to delivery and service of our 20L bubble top cans and premium glass bottles.

Key Responsibilities

  • Handle incoming and outgoing customer calls in a professional and courteous manner.
  • Respond promptly to customer queries via phone and chat.
  • Resolve delivery-related issues and provide accurate product/service information.
  • Coordinate with sales, logistics, and finance teams to ensure smooth resolution of customer concerns.
  • Maintain records of customer interactions and update the system with accurate details.
  • Ensure high levels of customer satisfaction by providing timely and effective support.

Requirements

  • 0–2 years of experience in customer support (freshers with good communication skills may also apply).
  • Strong verbal and written communication skills in English and local language.
  • Basic computer knowledge and ability to handle chat/call support software.
  • Positive attitude, patience, and ability to handle customer queries effectively.
  • Flexible to work in shift basis (no night shifts).

What We Offer

  • Salary: ₹12,000 – ₹15,000 per month.
  • Performance-based incentives.
  • Day-shift working environment with supportive team culture.
  • Opportunity to learn and grow within the company.

Job Types: Full-time, Fresher

Pay: ₹12, ₹15,313.00 per month

Work Location: In person

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