Customer Care Executive

4 days ago

Anna Salai Chennai Tamil Nadu, India Book water pvt Ltd Full time ₹ 1,80,000 - ₹ 2,40,000 per year

Job Description – Customer Support Executive

Position: Customer Support Executive

Location: Anna Salai, Mount Road.

Department: Customer Experience / Support

Reports To: Customer Support Lead / Manager

Role Overview

We are looking for an energetic and customer-focused Customer Support Executive to handle inbound and outbound calls, chats, and order-related queries. The role involves assisting B2B and B2C customers with order placements, delivery updates, issue resolution, and ensuring an excellent customer experience.

Key Responsibilities

  • Handle inbound customer calls and chat queries regarding 20L bubble top cans and premium glass bottles.
  • Assist customers with order placement, order tracking, and delivery updates.
  • Resolve customer complaints and escalate unresolved issues to the respective team.
  • Coordinate with the operations and delivery team to ensure timely order fulfillment.
  • Maintain accurate records of customer interactions, issues, and resolutions.
  • Follow up with customers for feedback and ensure satisfaction.
  • Support postpaid collections and order confirmation calls as required.
  • Meet defined KPIs such as response time, resolution time, and customer satisfaction scores.

Requirements

  • Bachelor's degree / Diploma (any field).
  • 0–2 years of experience in customer support (freshers with good communication skills can also apply).
  • Excellent communication skills in English and Tamil (knowledge of Hindi/Telugu/Kannada is an added advantage).
  • Ability to handle high-pressure situations and manage customer escalations calmly.
  • Basic computer knowledge – MS Office, chat/email handling, CRM tools.
  • Willingness to work in rotational shifts, including weekends if required.

Skills Required

  • Strong customer orientation and problem-solving skills.
  • Active listening and empathy.
  • Multitasking ability (calls, chats, follow-ups).
  • Team player with a positive attitude.

Compensation

  • As per industry standards based on experience and skill set.

Job Types: Permanent, Fresher

Pay: ₹15, ₹20,933.49 per month

Benefits:

  • Provident Fund

Language:

  • Hindi (Preferred)
  • English (Preferred)

Work Location: In person

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