Customer Care Executive

2 days ago

Anna Salai Chennai Tamil Nadu, India BookWater Full time

**Job Title**: Customer Experience Executive

**Job Summary**:
We are looking for a motivated and detail-oriented Customer Experience Executive to join our team. The role involves providing excellent service to our customers, handling inquiries, resolving complaints, and ensuring a seamless experience across all touchpoints.

**Key Responsibilities**:

- Resolve complaints efficiently, ensuring customer satisfaction and retention.
- Maintain accurate records of customer interactions, transactions, and feedback.
- Coordinate with internal teams (Operations, Sales, Logistics) to resolve customer issues.
- Proactively identify opportunities to improve customer experience and processes.
- Follow up on pending customer requests and ensure closure within defined timelines.
- Educate customers on product features, policies, and services.
- Monitor and report key metrics (response time, resolution time, customer satisfaction).

**Required Skills & Qualifications**:

- Bachelor’s degree in any discipline.
- Strong communication and interpersonal skills.
- Problem-solving mindset with attention to detail.
- Ability to work in a fast-paced environment.
- Customer-centric approach with patience and empathy.

**Preferred**:

- Prior experience in customer service or support.
- Knowledge of CRM software (Freshdesk, Zoho, Salesforce, etc.).

**Job Type**: Permanent

Pay: ₹15,298.68 - ₹21,000.66 per month

Work Location: In person

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