Customer Relations Associate

2 days ago

Cochin, Kerala, India Therefore I'm Clinic Full time ₹ 40,00,000 - ₹ 80,00,000 per year

Job Summary:

The Customer Support Associate is responsible for delivering exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive customer experience. This role requires strong communication skills, problem-solving abilities, and a customer-centric mindset. The associate will act as the primary point of contact between customers and the company.

Key Responsibilities:

  • Handle incoming calls, emails, chats, and messages from customers in a professional and timely manner.
  • Provide accurate information about products, services, and company policies.
  • Resolve customer issues, complaints, and requests with efficiency and empathy.
  • Coordinate with internal departments (operations, technical, clinic teams, logistics, etc.) to ensure smooth issue resolution.
  • Record and maintain customer interactions, feedback, and resolutions in the Odoo system.
  • Follow up on pending queries to ensure timely closure.
  • Uphold a high standard of customer satisfaction and service quality.
  • Assist in maintaining FAQs, customer communication templates, and service scripts.
  • Identify recurring issues and escalate them to the concerned department for improvement.
  • Support in after-sales service, appointment scheduling, and customer engagement activities.

Skills & Qualifications:

  • Bachelor's degree in any discipline (preferred).
  • Proven experience in customer support or a similar role.
  • Excellent communication skills — verbal and written.
  • Strong problem-solving skills and a customer-first attitude.
  • Ability to multitask, work under pressure, and manage time effectively.
  • Knowledge of Odoo tools, ticketing systems, and basic computer applications.
  • Ability to remain calm and professional in challenging situations.

Females Only

Working Hours -10:00am to 7:00 pm

Job Type: Full-time

Work Location: In person

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