IT Service Management Engineer

4 days ago

Remote, India Jobbycart technologies private limited Full time ₹ 60,000 - ₹ 14,00,000 per year

Job Summary:

The ITSM Engineer will focus on implementing and improving IT Service Management processes and tools. This role will leverage the ITIL framework to enhance service delivery, incident management, and change management across the organization.

Key Responsibilities:

○ Administer and configure ITSM tools (e.g., Jira Service Management, ServiceNow)

○ Develop and implement ITSM processes for incident, problem, change, and service request management.

○ Analyze ITSM data to identify trends and areas for service improvement.

○ Create and maintain documentation for ITSM processes and procedures.

○ Train IT staff and end-users on ITSM tools and processes.

Job Type: Full-time

Pay: ₹600, ₹1,400,000.00 per year

Benefits:

  • Work from home

Experience:

  • IT service management: 5 years (Preferred)
  • Total: 8 years (Preferred)

Work Location: Remote

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