Customer Service Engineer
17 hours ago
Job Description SummaryThe Customer Service Engineer (CSE) provides technical assistance to customers for all aspects of installation, maintenance, and repair of GE equipment at customer sites. The CSE is responsible for providing excellent customer service through proactive communication and collaboration with internal stakeholders and external customers/sites. The CSE will have full knowledge of GE products including their applications, operation, and service requirements. They are responsible for monitoring call backs and escalations to ensure timely follow up with the customer.Job DescriptionRoles and Responsibilities: • Provides on-site troubleshooting support to resolve customer's product issues. • Assists in installing new equipment or modifying existing systems to meet customer needs. • Conducts preventive maintenance inspections and repairs as needed. • Communicates effectively with customers and team members to provide updates on repair progress and address any concerns. • Maintains accurate records of work performed, including service reports and customer documentation. • Adheres to safety protocols and ensures compliance with regulatory standards. • Collaborates with other technicians and engineers to share best practices and contribute to continuous improvement initiatives. • Participates in training sessions to enhance skills and stay abreast of latest industry developments. • Travels to customer locations as required for on-site support. Required Qualifications: • Bachelor's degree in Engineering or equivalent experience preferred. • Proven experience (typically 2-4 years) in CT/PETCT in a similar role within the healthcare technology industry. • Strong understanding of medical imaging equipment and its application in clinical settings. • Excellent interpersonal and communication skills, both written and verbal. • Ability to work independently and collaboratively as part of a team. • Adaptable and flexible to changing business demands. • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint). • Willingness to travel frequently (>75%) to customer sites within the region. • Experience working in a regulated environment (FDA, JCAHO, etc.) preferred.Inclusion and DiversityGE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you'd expect from an organization with global strength and scale, and you'll be surrounded by career opportunities in a culture that fosters care, collaboration and support.Disclaimer: GE HealthCare will never ask for payment to process documents, refer you to a third party to process applications or visas, or ask you to pay costs. Never send money to anyone suggesting they can provide employment with GE HealthCare.#LI-MC1#LI-OnsiteAdditional Information Relocation Assistance Provided: Yes
-
Customer Service
2 weeks ago
Remote, India NARITH BUSSINES SERVICE Full timeUrgent Hiring for Customer Service Advisor (Outbound) blended Process Must have experience in BPO Customer Service Minimum 3-4 years Note : if you have Excellent Verbal and Communication skill English Required in English Salary Max Salary Max 10 LPA Work from home Rotational Shift If interested in the above mentioned Opening kindly contact on the below...
-
Senior Customer Service Engineer
21 hours ago
Remote, India GE HealthCare Full time ₹ 4,00,000 - ₹ 12,00,000 per yearJob Description SummaryAs a Senior Customer Service Engineer, you will be responsible for developing and maintaining strong interpersonal relationships with customer representatives, carrying out installation and maintenance GE HealthCare Imaging equipments like PETCT, Cath Lab and MR and ensuring customer satisfaction in the assigned area.GE HealthCare is a...
-
Senior Customer Service Engineer
12 hours ago
Remote, India GE HealthCare Full time ₹ 6,00,000 - ₹ 18,00,000 per yearJob Description SummaryAs a Senior Customer Service Engineer, you will be responsible for developing and maintaining strong interpersonal relationships with customer representatives, carrying out installation and maintenance of all GE HealthCare Imaging equipment like CT, cathlab, C-arm and Ultrasound products and ensuring customer satisfaction in the...
-
Service Engineer
1 week ago
Remote, India Wabtec Full time ₹ 12,00,000 - ₹ 36,00,000 per yearIt's not just about your career or job title… It's about who you are and the impact you will make on the world. Because whether it's for each other or our customers, we put People First. When our people come together, we Expand the Possible and continuously look for ways to improve what we create and how we do it. If you are constantly striving to grow,...
-
Customer Service
2 weeks ago
Remote, India Sieva Networks Solutions Pvt Ltd Full time ₹ 2,40,000 - ₹ 3,60,000 per yearJOB DESCRIPTION:Customer Service (TECH SUPPORT)Sieva Networks Solutions is hiring for its exclusive US client, based in California. The client is manufacturing and selling GPS trackers, mainly in the US. Website details:B2C team: B2B Team: Working hours :Night shift: Approximately 9 pm to 5am Indian Standard TimeJOB PROFILE:❖Prior experience in dealing...
-
Customer Service Executive
2 weeks ago
Remote, India Offload Process Private Limited Full time ₹ 1,80,000 - ₹ 3,60,000 per yearWe are hiring experienced candidates for our International Outbound Process (Australia).Designation: Customer Service Executive (International Process)Responsibilities and DutiesAnswering and forwarding calls or emails, assisting customers, and scheduling appointmentsScreen calls and routing them to the appropriate individual.Giving timely and professional...
-
Customer Service Executive
2 weeks ago
Remote, India TYTLY INFOTECH PVT LTD Full time**Customer Service Executive** We are looking for a dynamic **Customer Service Executive** to join our growing team at **TYTLY INFOTECH PVT LTD**, an innovative IT services and support company. In this role, you’ll be responsible for providing excellent customer service, resolving IT-related queries, and ensuring customer satisfaction. If you’re...
-
Customer Service Executive
3 days ago
Remote, India YEHMERAINDIAGharsoaps Full time**Job Description: Customer Service Representative (Work from Home) Excellent Communication Skills** **Company**: GharSoaps **Location**: Remote (Work from Home) **Salary**: ₹15,000 to ₹20,000 per month **Job Summary**: **Key Responsibilities**: - **Order Management**: Assist customers with placing orders, tracking shipments, and resolving any...
-
Customer Service Representative
3 days ago
Remote, India Apix Event Services Full time**Job Overview** We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our clients, providing exceptional service and support. Your primary responsibility will be to assist customers with inquiries, resolve issues, and ensure a positive experience with our...
-
Customer Service Executive
2 weeks ago
Remote, India Haddow group Full time**Job description** **Key Responsibilities**: - **Issue Resolution**: Troubleshoot and resolve customer complaints, escalating complex issues to higher management when necessary. - **Feedback Management**: Actively request, track, and respond to customer feedback, ensuring we achieve high ratings and positive reviews across all platforms. - **Order...
