Service Engineer

3 days ago

Remote, India Nihara HR Services Full time ₹ 40,00,000 - ₹ 80,00,000 per year
Key Roles & Responsibilities: § Provide high level technical support to Indonesia Distributors / Customers & SEA customers (as and when required). § Installation, Commissioning & Customer Training. § To attend customer complaint and solve the problem and provide high customer satisfaction. § Attending Preventive Maintenance, Breakdown Maintenance and resolving problems in the machines and Tools at the customer site. § Identify and implement upgradation / retrofit opportunity. § Work on long-term relationship with the customer through annual reliability service contracts. § Train and support Distributor service engineers on the product. § Generate Target revenue. § Collect feedback from customer and share it with the concerned departments for improvements (if any). § Engaging with the Distributor / Customer to ensure satisfaction and implement any necessary corrective actions.
Qualification & Certification (if applicable) · Qualification: o Diploma in Electrical or Electronics. o Bachelor's in Electrical Engineering or Electronics Engineering is an advantage
Experience § 3 to 5 years' experience in working with special purpose / packaging / pharma / Industrial machine installation, commissioning and after sales support. Communication & Language Proficiency § Excellent written and oral communication (English & Local Language) 

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