Quality and Training Effectiveness Program Manager

2 weeks ago

Bengaluru, Karnataka, India Google Full time ₹ 15,00,000 - ₹ 20,00,000 per year
Minimum qualifications:
  • Bachelor's degree or equivalent practical experience.
  • 5 years of experience in project management and stakeholder management.
Preferred qualifications:
  • MBA or Six Sigma certification.
  • Experience with AI/LLM technologies.
  • Experience collecting, synthesizing, analyzing, and visualizing complex sources of data, to derive insights and form recommendations to improve operational efficiency and efficacy.
  • Ability to identify and implement automation opportunities, and familiarity with dashboard tools like SQL/Dremel, Data Studio, or Tableau.
  • Ability to build stories and compelling narratives that enable thoughtful decision making and work with our partners in a positive, productive way that encourages collaboration.
  • Strong executive communication and collaboration skills, including ability to influence without authority and cultivate strong cross-functional relationships.
About the jobResponsibilities
  • Design and implement a comprehensive framework focused on user delight and operational excellence, driving continuous improvement through strategic reviews and data-driven analysis.
  • Identify and leverage synergies across existing and developing programs to maximize business impact. Develop resilient operational systems that can effectively adapt to future changes, ensuring seamless execution across global partnerships.
  • Reduce complexity by implementing process automation, consolidation, and strategic mapping, emphasizing value-added efforts and eliminating operational gaps.
  • Utilize advanced data analysis, statistical modeling, and AI/LLM models to automate tasks, enhance decision-making, and drive predictive analytics, ensuring continuous optimization through experimentation and A/B testing.
  • Design and maintain data pipelines and dashboards for real-time insights, and collaborate with technical teams to deploy tailored AI solutions, ensuring effective performance monitoring and continuous improvement.

Google

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