Quality Training Specialist

22 hours ago

Bengaluru, Karnataka, India beBeeTraining Full time ₹ 8,00,000 - ₹ 10,00,000
Job Title: Quality Training Specialist

Seeking a skilled Quality Training Specialist to develop and deliver comprehensive training programs, ensuring standard practice and high-quality service delivery.

Responsibilities:
  • Develop tailored training sessions for the BPO industry, enhancing team skill sets.
  • Conduct regular audits to monitor compliance with set standards and identify areas for improvement.
  • Evaluate the effectiveness of training programs and recommend necessary enhancements.
  • Collaborate with management to design training sessions addressing specific quality issues and operational gaps.
  • Enforce best practices and address deficiencies promptly, ensuring high-quality service delivery.
  • Document quality findings and create reports to communicate necessary changes and enhancements.
  • Align training objectives with business goals and strategies, coordinating with different departments.
Requirements:
  • Expertise in conducting training sessions, focusing on team skill development.
  • Ability to perform effective call audits, measuring adherence to set standards.
  • Knowledge of quality audit processes, ensuring compliance with company procedures.
  • Experience with debt collections, implementing techniques maximizing recovery.
  • Familiarity with various QC Tools, enhancing training and auditing processes.
  • Strong communication and interpersonal skills, fostering a learning environment conducive to training.
  • Detail-oriented analytical mindset, identifying areas for improvement and devising strategic solutions.

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