CRM – Loyalty
1 week ago
Job Title: Customer Relationship Manager – Loyalty & Referral
Location: Andheri / Thane, Mumbai
Job Type: Full-time | Work from Office | 6 days/week (Mon/Tue off)
About the Role:
This role focuses on managing customer relationships, referral programs, and loyalty engagement to drive repeat business and brand advocacy.
Key Responsibilities:
- Engage with existing customers and communities to generate referrals and repeat business.
- Conduct on-ground events, activations, and customer meets across Mumbai.
- Build strong relationships with customers, vendors, and partners.
- Work closely with sales and marketing teams to run referral and loyalty campaigns.
- Track program performance and achieve monthly targets.
Who We're Looking For:
- 3+ years of experience in Sales, Customer Relations, Loyalty/Referral Programs, or Customer Engagement.
- Background in Interiors, Real Estate, Hospitality, BFSI, Lifestyle, or EdTech (B2B/B2C) preferred.
- Confident, well-spoken, and good with people (especially HNIs).
- Comfortable with travel across Mumbai and weekend work (Mon/Tue off).
Job Types: Full-time, Permanent
Pay: ₹50, ₹75,453.38 per month
Benefits:
- Cell phone reimbursement
- Commuter assistance
- Food provided
- Health insurance
- Internet reimbursement
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund
Application Question(s):
- What is your current location?
- This role requires travel across Mumbai. Are you open to field visits and client meetings?
- Are you comfortable working on weekends (Monday/Tuesday off)?
- What is your current monthly salary (in INR)?
- What is your expected monthly salary (in INR)?
- What is your notice period?
Education:
- Bachelor's (Required)
Experience:
- Sales / Relationship Management / Customer Engagement?: 3 years (Required)
- referral or loyalty programs?: 3 years (Required)
Language:
- English (Required)
Work Location: In person
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