CRM – Loyalty

1 week ago


Patlipada Thane Maharashtra, India Betacore Corporate Services Private Limited Full time ₹ 6,00,000 - ₹ 9,00,000 per year

Job Title: Customer Relationship Manager – Loyalty & Referral

Location: Andheri / Thane, Mumbai

Job Type: Full-time | Work from Office | 6 days/week (Mon/Tue off)

About the Role:

This role focuses on managing customer relationships, referral programs, and loyalty engagement to drive repeat business and brand advocacy.

Key Responsibilities:

  • Engage with existing customers and communities to generate referrals and repeat business.
  • Conduct on-ground events, activations, and customer meets across Mumbai.
  • Build strong relationships with customers, vendors, and partners.
  • Work closely with sales and marketing teams to run referral and loyalty campaigns.
  • Track program performance and achieve monthly targets.

Who We're Looking For:

  • 3+ years of experience in Sales, Customer Relations, Loyalty/Referral Programs, or Customer Engagement.
  • Background in Interiors, Real Estate, Hospitality, BFSI, Lifestyle, or EdTech (B2B/B2C) preferred.
  • Confident, well-spoken, and good with people (especially HNIs).
  • Comfortable with travel across Mumbai and weekend work (Mon/Tue off).

Job Types: Full-time, Permanent

Pay: ₹50, ₹75,453.38 per month

Benefits:

  • Cell phone reimbursement
  • Commuter assistance
  • Food provided
  • Health insurance
  • Internet reimbursement
  • Leave encashment
  • Paid sick time
  • Paid time off
  • Provident Fund

Application Question(s):

  • What is your current location?
  • This role requires travel across Mumbai. Are you open to field visits and client meetings?
  • Are you comfortable working on weekends (Monday/Tuesday off)?
  • What is your current monthly salary (in INR)?
  • What is your expected monthly salary (in INR)?
  • What is your notice period?

Education:

  • Bachelor's (Required)

Experience:

  • Sales / Relationship Management / Customer Engagement?: 3 years (Required)
  • referral or loyalty programs?: 3 years (Required)

Language:

  • English (Required)

Work Location: In person



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