CRM Manager

7 days ago


Andheri West Mumbai Maharashtra, India Care Plus Facility Private Limited Full time ₹ 3,00,000 - ₹ 5,00,000 per year

Role Overview:

As the CRM Manager, you will be responsible for leading the customer relationship management strategy and execution for BMW. You will develop and manage CRM initiatives to enhance customer retention, loyalty, and lifetime value while ensuring a seamless and personalized brand experience across all customer lifecycle stages.

Key Responsibilities:

  • Strategy Development: Design and implement a comprehensive CRM strategy aligned with BMW's brand, sales, and aftersales objectives.
  • Campaign Management: Plan, execute, and optimize CRM campaigns (email, SMS, push, direct mail) targeting acquisition, engagement, upsell, and retention.
  • Customer Journey Mapping: Define and enhance customer journeys, ensuring a consistent and premium experience from lead generation to post-purchase.
  • Data Analytics & Segmentation: Analyze customer data to identify trends, behaviors, and opportunities for segmentation and personalization.
  • CRM Platform Oversight: Manage CRM tools (e.g., Salesforce, Adobe Campaign, SAP CRM) to ensure data integrity, usability, and integration with other systems (DMS, website, app).
  • Loyalty Programs: Design and manage customer loyalty and referral programs to increase brand advocacy.
  • Dealer Network Support: Coordinate with dealers to ensure CRM best practices are implemented at the retail level, including lead follow-ups and customer engagement.
  • Reporting & Insights: Track KPIs (e.g., engagement, conversion, retention, NPS) and deliver actionable insights to improve performance.
  • Compliance: Ensure all CRM activities comply with GDPR, data privacy laws, and BMW Group standards.

Key Requirements:

  • Bachelor's degree in Marketing, Business, Data Analytics, or related field (Master's preferred).
  • 2+ years of experience in CRM management, ideally within the automotive or luxury sector.
  • Proficient in CRM platforms such as Salesforce, HubSpot, or Adobe Campaign.
  • Strong analytical skills with experience in customer segmentation, predictive modeling, and campaign ROI analysis.
  • Solid understanding of customer lifecycle marketing and digital marketing automation.
  • Excellent project management and cross-functional collaboration skills.
  • Experience working with premium or luxury brands is highly preferred

Job Types: Full-time, Permanent

Pay: ₹30, ₹50,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Internet reimbursement
  • Provident Fund

Work Location: In person


  • CRM Executive

    2 weeks ago


    Andheri, Mumbai, Maharashtra, India Stainless Steel Bazaar Pvt. Ltd. Full time

    CRM Job Responsibilities Listed here are the job responsibilities of a CRM: - Oversee the customer relationship is essentially handled by the entire team. - Formulate and maintain significantly profitable relationships with key customers. - Keeping customers updated with all information on the latest products. This significantly helps in increasing the...

  • CRM Executive

    7 days ago


    Andheri, Mumbai, Maharashtra, India Anita's Aromatics Full time

    **Your Responsibilities**: - Maintain CRM records & follow-ups with trainers/salons - Track engagement & report monthly analytics (Excel/CRM) - Segment and manage the AA **ProCircle** community - Handle hotel and travel bookings for training/events **Must-Have Skills**: - Strong with Excel/Google Sheets - Comfortable with CRM tools (Zoho/Vtiger) - Good...

  • Sales CRM Executive

    1 week ago


    Andheri, Mumbai, Maharashtra, India yahoo Full time

    1. CRM Implemention Implement & manage the organisation's crm system. Customise the CRM to meet the sales teams needs. Ensure the data integrity and accuracy within the CRM 2. User Training and support Provide training to sales team members on CRM Usage. Offer on going support and trouble shooting assistance. Address the CRM related queries and issues...

  • CRM Executive

    1 week ago


    Kandivali West, Mumbai, Maharashtra, India Krown Jewels Full time

    **Job Title**: CRM **Location**: kandivali **Company**: krown jewels **Job Type**: Full-Time **About Us** :Krown Jewels is a dynamic and fast-growing organization that is passionate about delivering exceptional products/services to our customers. If you are an experienced CRM with strong leadership skills, we invite you to join our team and be part of...


  • Andheri, Mumbai, Maharashtra, India antraweb technologies Full time

    We are seeking a proactive **Post-Sales CRM Success Specialist** to join our team. In this role, you will work closely with our existing customers to ensure they are maximizing the value of our CRM product. You will be responsible for understanding customer challenges, providing guidance on best practices, and delivering personalized support to enhance CRM...

  • CRM Manager

    1 week ago


    Mumbai, Maharashtra, India Svan Global Consultancy Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    The CRM Manager will manage Salesforce CRM, improve customer journeys, ensure data accuracy, support digital transformation in automobile Industry. The role includes working with retailers, handling call-center processes, providing customer insights.

  • CRM Executive

    1 week ago


    Kandivali West, Mumbai, Maharashtra, India Krown Jewels Full time

    **Job Title**: Customer Relationship Manager (CRM) **Job Overview**: We are seeking a proactive and customer-focused Customer Relationship Manager (CRM) to join our team. The CRM will be responsible for building and maintaining strong relationships with our customers, ensuring a high level of satisfaction, and promoting customer loyalty. This role involves...

  • CRM Tester

    7 days ago


    Andheri, Mumbai, Maharashtra, India Intellismith Full time

    "Intellismith, a leading outsourcing partner, is seeking a proficient and confident CRM Tester to be deployed at our client site. About Client It is one of India's largest private sector banks, offering a comprehensive range of financial products and services to individuals, businesses, and corporates. Established in 1994, it has grown rapidly to become a...

  • CRM Executive

    1 week ago


    Andheri, Mumbai, Maharashtra, India STOLE AND YARN INCORPORATION Full time

    **Job Description: Customer Relationship Manager** **Position**: Customer Relationship Manager **Location**: Remote (Work from Home) **Employment Type**: Full-Time **Monthly Pay**: ₹10,000 - ₹15,000 **Role Overview**: **Key Responsibilities**: - **Customer Support**: - Provide accurate information about products, order status, and company policies. -...

  • Automobile CRM

    7 days ago


    Mumbai, Maharashtra, India Paradigm Consultancies Full time

    WE ARE HIRING Job designation: - Automobile CRM: Female Job location: - Goregaon, Mumbai **Salary**: - 20,000- 30,000 per month **Experience**: - Total experience: - 5 years of experience in customer relationship management - Minimum experience: - 2 years of experience in customer relationship management or a related field. Education: -...