CRM Manager

6 days ago

Andheri West Mumbai Maharashtra, India Care Plus Facility Private Limited Full time ₹ 4,80,000 - ₹ 6,00,000 per year

Role Overview:

As the CRM Manager, you will be responsible for leading the customer relationship management strategy and execution for BMW. You will develop and manage CRM initiatives to enhance customer retention, loyalty, and lifetime value while ensuring a seamless and personalized brand experience across all customer lifecycle stages.

Key Responsibilities:

  • Strategy Development: Design and implement a comprehensive CRM strategy aligned with BMW's brand, sales, and aftersales objectives.
  • Campaign Management: Plan, execute, and optimize CRM campaigns (email, SMS, push, direct mail) targeting acquisition, engagement, upsell, and retention.
  • Customer Journey Mapping: Define and enhance customer journeys, ensuring a consistent and premium experience from lead generation to post-purchase.
  • Data Analytics & Segmentation: Analyze customer data to identify trends, behaviors, and opportunities for segmentation and personalization.
  • CRM Platform Oversight: Manage CRM tools (e.g., Salesforce, Adobe Campaign, SAP CRM) to ensure data integrity, usability, and integration with other systems (DMS, website, app).
  • Loyalty Programs: Design and manage customer loyalty and referral programs to increase brand advocacy.
  • Dealer Network Support: Coordinate with dealers to ensure CRM best practices are implemented at the retail level, including lead follow-ups and customer engagement.
  • Reporting & Insights: Track KPIs (e.g., engagement, conversion, retention, NPS) and deliver actionable insights to improve performance.
  • Compliance: Ensure all CRM activities comply with GDPR, data privacy laws, and BMW Group standards.

Key Requirements:

  • Bachelor's degree in Marketing, Business, Data Analytics, or related field (Master's preferred).
  • 2+ years of experience in CRM management, ideally within the automotive or luxury sector.
  • Proficient in CRM platforms such as Salesforce, HubSpot, or Adobe Campaign.
  • Strong analytical skills with experience in customer segmentation, predictive modeling, and campaign ROI analysis.
  • Solid understanding of customer lifecycle marketing and digital marketing automation.
  • Excellent project management and cross-functional collaboration skills.
  • Experience working with premium or luxury brands is highly preferred

Job Types: Full-time, Permanent

Pay: ₹30, ₹50,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Internet reimbursement
  • Provident Fund

Work Location: In person

  • CRM Executive

    5 hours ago

    Andheri West, Mumbai, Maharashtra, India DMSONS METAL PVT LTD Full time ₹ 3,60,000 - ₹ 7,20,000 per year

    Time management and multitasking abilities.Customer-centric approach with problem-solving attitude.Key Responsibilities:Customer Relationship ManagementManage and update customer information, contacts, and interactions in the CRM system.Maintain accurate customer data to ensure effective communication and reporting.Respond to customer inquiries and follow up...

  • CRM Executive

    2 weeks ago

    Andheri, Mumbai, Maharashtra, India Super Scholar Full time

    Position - CRM. Salary - Upto 30k. Location -Bangalore. The CRM oversees the company’s CRM strategies to increase customer retention, engagement, and satisfaction. This role involves collaborating with marketing, sales, and product teams to develop campaigns that improve the customer journey and experience. **Key Responsibilities**: - Develop and...

  • CRM Executive

    1 week ago

    Andheri West, Mumbai, Maharashtra, India Aliqan Technologies Full time

    Greetings from **ALIQAN Technologies!!** We are hiring **CRM Executive **for our client **company in Andheri West, Mumba** **Job Location**:Andheri West, Mumbai,Maharashtra. **Job Type**:Full Time/ Regular/ Permanent. **Benefit**:PF/Health Insurance/ESOP/Yearly Bonus. **Roles Responsibilities**: - Handle nbound and outbound calls to customers and...

  • Sales CRM Executive

    14 hours ago

    Andheri, Mumbai, Maharashtra, India yahoo Full time

    1. CRM Implemention Implement & manage the organisation's crm system. Customise the CRM to meet the sales teams needs. Ensure the data integrity and accuracy within the CRM 2. User Training and support Provide training to sales team members on CRM Usage. Offer on going support and trouble shooting assistance. Address the CRM related queries and issues...

  • CRM Executive

    2 weeks ago

    Andheri East, Mumbai, Maharashtra, India Green pioneer mobility private limited Full time

    .Responsibilities - Act as the primary contact for customer queries and concerns. - Build and maintain strong client relationships to boost satisfaction and retention. - accurately update and manage customer records in the CRM system. - Document customer interactions thoroughly for future reference. - Conduct regular follow-ups with clients on queries,...

  • CRM Executive

    14 hours ago

    Kandivali West, Mumbai, Maharashtra, India Krown Jewels Full time

    **Job Title**: Customer Relationship Manager (CRM) **Job Overview**: We are seeking a proactive and customer-focused Customer Relationship Manager (CRM) to join our team. The CRM will be responsible for building and maintaining strong relationships with our customers, ensuring a high level of satisfaction, and promoting customer loyalty. This role involves...

  • CRM Manager

    4 days ago

    Kharghar, Navi Mumbai, Maharashtra, India Siddharth Builders and Developers Full time ₹ 3,60,000 - ₹ 5,40,000 per year

    Pre-Sales & Sales Support:Track and manage leads using a CRM tool (e.g., Salesforce, Zoho CRM, HubSpot).Support sales team in managing communication with prospective clients.Maintain customer databases and ensure records are up to date.Booking & Documentation:Assist in the booking process and handle customer documentation (KYC, agreements, etc.).Coordinate...

  • Manager CRM

    7 minutes ago

    Mumbai, Maharashtra, India ETP Group Full time ₹ 8,00,000 - ₹ 24,00,000 per year

    Experience Required6-8LocationMumbaiRole TypeFull TimePosition: CRM ManagerReporting toSr. Marketing ManagerExperience5+ years relevantRole Overview:We are seeking an experienced and results-driven CRM Manager to lead the development and execution of our customer relationship strategies. The ideal candidate will have deep expertise in CRM tools and B2B SaaS...

  • Project Manager

    23 hours ago

    Mumbai, Maharashtra, India, Maharashtra Lighthouse Learning Group Full time

    JOB DESCRIPTION – Project Manager – CRM ABOUT LIGHTHOUSE LEARNINGIndia's leading Early Childhood & K-12 Education company – Lighthouse Learning (formerly known as EuroKids International), is committed to delivering the Joy of Learning to students in the early childhood education and K12 segments. With its portfolio of brands - EuroKidsPreschool,...

  • CRM Manager

    3 weeks ago

    Mumbai, India Svan Global Consultancy Full time

    The CRM Manager will manage Salesforce CRM, improve customer journeys, ensure data accuracy, support digital transformation in automobile Industry. The role includes working with retailers, handling call-center processes, providing customer insights.