CRM Executive

4 days ago

Andheri West Mumbai Maharashtra, India DMSONS METAL PVT LTD Full time ₹ 3,60,000 - ₹ 7,20,000 per year

Time management and multitasking abilities.Customer-centric approach with problem-solving attitude.

Key Responsibilities:

Customer Relationship Management

  • Manage and update customer information, contacts, and interactions in the CRM system.
  • Maintain accurate customer data to ensure effective communication and reporting.
  • Respond to customer inquiries and follow up on pending issues to ensure timely resolution.
  • Support client engagement activities — feedback collection, relationship mapping, and satisfaction tracking.

Lead & Sales Coordination

  • Monitor and track leads through various channels (calls, emails, campaigns, referrals).
  • Coordinate with the sales team to ensure timely follow-ups and closure of leads.
  • Prepare reports and dashboards for management to track lead status, conversion ratios, and client activity.

CRM System Management

  • Generate reports and analyze data trends to support marketing and sales planning.
  • Ensure proper data hygiene — removing duplicates, correcting entries, and maintaining consistency.

Customer Retention & Engagement

  • Support marketing and sales campaigns aimed at customer retention.
  • Identify inactive or dormant clients and coordinate re-engagement strategies.
  • Send follow-up emails, newsletters, and offers through CRM tools.

Reporting & Analytics

  • Create and share daily, weekly, and monthly CRM performance reports.
  • Provide insights and recommendations based on data analytics to improve client relationships and sales outcomes.

Key Skills & Competencies:

  • Strong communication and interpersonal skills.
  • Proficiency in MS Excel, Google Sheets, and data management.
  • Customer-centric approach with problem-solving attitude.
  • Time management and multitasking abilities.

Job Type: Full-time

Pay: ₹30, ₹40,000.00 per month

Benefits:

  • Health insurance
  • Leave encashment
  • Provident Fund

Work Location: In person

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