CRM Manager Real Estate

6 days ago

Andheri West Mumbai Maharashtra, India UK Realty Mumbai Full time ₹ 7,20,000 per year

Job Title: Assistant manager CRM/ CRM Manager/CRM Executive/Sr Executive.

Location: Andheri West

Department: CRM

Reporting To: Head CRM

Experience Required: 5+ years in CRM management, preferably in the real estate sector

Software Skills: Farvision ERP, Zoho CRM

JOB DESCRIPTION:

  1. Design and implement effective CRM strategies to manage leads, customer data, interactions, and feedback throughout the customer journey.

  2. Ensure seamless synchronization between Zoho CRM and Farvision for accurate sales tracking.

  3. Oversee the full customer lifecycle – from inquiry to booking, payments, handover, and after-sales services.

  4. Set up automated communication and reminders for key milestones like payment due dates, document submissions, and possession updates.

  5. Maintain data hygiene and ensure accurate customer records across platforms.

  6. Liaise with Sales, Marketing, Finance, and Legal teams to ensure timely responses and customer satisfaction.

Required Skills and Qualifications:

Bachelor's degree in Business, Marketing, or related field.

Proven experience in CRM management within a real estate development company.

Proficient in Farvision ERP and Zoho CRM – including setup, automation, reporting, and integrations.

Strong analytical, communication, and problem-solving skills.

Ability to manage multiple stakeholders and projects in a fast-paced environment.

Knowledge of RERA and other compliance documentation processes is an added advantage.

Job Type: Full-time

Pay: ₹54, ₹60,000.00 per month

Work Location: In person

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