CRM Manager

4 days ago


Kharghar Navi Mumbai Maharashtra, India Siddharth Builders and Developers Full time ₹ 3,60,000 - ₹ 5,40,000 per year

Pre-Sales & Sales Support:

  • Track and manage leads using a CRM tool (e.g., Salesforce, Zoho CRM, HubSpot).
  • Support sales team in managing communication with prospective clients.
  • Maintain customer databases and ensure records are up to date.

Booking & Documentation:

  • Assist in the booking process and handle customer documentation (KYC, agreements, etc.).
  • Coordinate with legal and sales teams to ensure all paperwork is accurate and complete.

Customer Engagement:

  • Act as the point of contact for customers post-booking.
  • Provide updates on construction progress, payment schedules, and possession timelines.
  • Arrange site visits and handle customer queries.

Payment & Collection Follow-up:

  • Monitor payment schedules and follow up on dues.
  • Send payment reminders and coordinate with finance teams.

Handover & Possession:

  • Manage the possession process and coordinate with technical teams.
  • Ensure snags/issues are resolved before handover.
  • Conduct customer satisfaction surveys.

Complaint Resolution:

  • Log and resolve customer complaints or service requests.
  • Coordinate with internal departments (engineering, accounts, legal) for resolution.

CRM System Management:

  • Maintain and update the CRM software.
  • Generate reports for management review (e.g., customer feedback, pending payments, etc

Qualifications:

  • Bachelor's Degree (preferably in Business, Marketing, or Real Estate)
  • CRM certifications or experience with tools like Salesforce, Zoho, or similar platforms
  • 5-10 years of experience in real estate, construction, or customer service roles

Job Type: Full-time

Pay: ₹30, ₹45,000.00 per month

Work Location: In person


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