CRM Executive

4 days ago

Thane, India Tulsi Studio Full time

Managing customer data: A CRM is responsible for collecting, organizing, and managing customer data. This includes information such as contact details, purchase history, feedback, and preferences.

Analyzing customer data: A CRM should be able to analyze customer data to identify trends, behaviors, and opportunities for improvement. This may involve using data analytics software to identify patterns and insights that can be used to improve customer satisfaction and loyalty.

Developing customer strategies: A CRM should be able to develop strategies to improve customer engagement, retention, and loyalty. This may involve developing targeted marketing campaigns, implementing loyalty programs, or creating personalized customer experiences.

Coordinating with other departments: A CRM should work closely with other departments, such as sales, marketing, and customer support, to ensure that customer needs are being met across all touchpoints.

Managing CRM software: A CRM should be proficient in using CRM software to manage customer data, track customer interactions, and analyze customer behavior.

Reporting and monitoring: A CRM should be able to create reports and dashboards that provide insights into customer behavior and performance metrics. They should also be able to monitor the effectiveness of customer strategies and make adjustments as needed.

**Job Type**: Regular / Permanent

**Salary**: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Quarterly bonus

Ability to commute/relocate:

- Thane, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)

**Speak with the employer**
+91 8433890303

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