CRM - Loyalty & Referral

7 days ago


Patlipada Thane Maharashtra, India Betacore Corporate Services Private Limited Full time

**Job Title**: Customer Relationship Manager - Loyalty & Referral
**Location**: Andheri / Thane, Mumbai

**Job Type**: Full-time | Work from Office | 6 days/week (Mon/Tue off)

**About the Role**:
This role focuses on managing **customer relationships, referral programs, and loyalty engagement** to drive repeat business and brand advocacy.

**Key Responsibilities**:

- Engage with existing customers and communities to **generate referrals and repeat business**.
- Conduct **on-ground events, activations, and customer meets** across Mumbai.
- Build strong relationships with customers, vendors, and partners.
- Work closely with **sales and marketing teams** to run referral and loyalty campaigns.
- Track program performance and achieve monthly targets.

**Who We’re Looking For**:

- **3+ years** of experience in **Sales, Customer Relations, Loyalty/Referral Programs, or Customer Engagement**.
- Background in **Interiors, Real Estate, Hospitality, BFSI, Lifestyle, or EdTech (B2B/B2C)** preferred.
- **Confident, well-spoken, and good with people** (especially HNIs).
- Comfortable with **travel across Mumbai** and **weekend work (Mon/Tue off)**.

**Job Types**: Full-time, Permanent

Pay: ₹50,704.13 - ₹75,453.38 per month

**Benefits**:

- Cell phone reimbursement
- Commuter assistance
- Food provided
- Health insurance
- Internet reimbursement
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund

Application Question(s):

- What is your current location?
- This role requires travel across Mumbai. Are you open to field visits and client meetings?
- Are you comfortable working on weekends (Monday/Tuesday off)?
- What is your current monthly salary (in INR)?
- What is your expected monthly salary (in INR)?
- What is your notice period?

**Education**:

- Bachelor's (required)

**Experience**:

- Sales / Relationship Management / Customer Engagement?: 3 years (required)
- referral or loyalty programs?: 3 years (required)

**Language**:

- English (required)

Work Location: In person


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