CRM - Loyalty & Referral
7 days ago
**Job Title**: Customer Relationship Manager - Loyalty & Referral
**Location**: Andheri / Thane, Mumbai
**Job Type**: Full-time | Work from Office | 6 days/week (Mon/Tue off)
**About the Role**:
This role focuses on managing **customer relationships, referral programs, and loyalty engagement** to drive repeat business and brand advocacy.
**Key Responsibilities**:
- Engage with existing customers and communities to **generate referrals and repeat business**.
- Conduct **on-ground events, activations, and customer meets** across Mumbai.
- Build strong relationships with customers, vendors, and partners.
- Work closely with **sales and marketing teams** to run referral and loyalty campaigns.
- Track program performance and achieve monthly targets.
**Who We’re Looking For**:
- **3+ years** of experience in **Sales, Customer Relations, Loyalty/Referral Programs, or Customer Engagement**.
- Background in **Interiors, Real Estate, Hospitality, BFSI, Lifestyle, or EdTech (B2B/B2C)** preferred.
- **Confident, well-spoken, and good with people** (especially HNIs).
- Comfortable with **travel across Mumbai** and **weekend work (Mon/Tue off)**.
**Job Types**: Full-time, Permanent
Pay: ₹50,704.13 - ₹75,453.38 per month
**Benefits**:
- Cell phone reimbursement
- Commuter assistance
- Food provided
- Health insurance
- Internet reimbursement
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund
Application Question(s):
- What is your current location?
- This role requires travel across Mumbai. Are you open to field visits and client meetings?
- Are you comfortable working on weekends (Monday/Tuesday off)?
- What is your current monthly salary (in INR)?
- What is your expected monthly salary (in INR)?
- What is your notice period?
**Education**:
- Bachelor's (required)
**Experience**:
- Sales / Relationship Management / Customer Engagement?: 3 years (required)
- referral or loyalty programs?: 3 years (required)
**Language**:
- English (required)
Work Location: In person
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