
Customer Relationship Manager
6 days ago
Role & responsibilities
- Email should be triggered to the customer for every single update like Order confirmation (with approved drawing), the order is ready to dispatch, Payment/dues clearance, Transport confirmation, and Delivery confirmation.
2 All types of Data should be maintained in a good manner like customer details, Jobs in production, Jobs are ready, payment dues, etc.
3 Order Details should be updated on time through Google Form for every Job.
4 Order follow-up should be updated by the production team so that no delay could be faced at the time of dispatch.
5 Non-Standard Material (like GSC Glass etc.) requirement must be confirmed by store department so that material can be arranged on time if not available.
6 Well-knowledge installers should be aligned on site for Installation.
7 If the customer encounters any kind of problem on-site, it should be resolved in a timely and correct manner.
8 If we provide any dispatch date to the customer, must be aware it should not be hampered by any reason, and the Job should be dispatched on time.
Excel knowledge & manual calculation is mandatory
Preferred candidate profile
From cold rooms, cold rooms doors, OT doors, puff panels, cold storage, clean rooms, medical doors, OT & Chillers
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