Customer Relationship Manager

6 days ago


Greater Noida, Uttar Pradesh, India Hikom International LLP Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Role & responsibilities

  1. Email should be triggered to the customer for every single update like Order confirmation (with approved drawing), the order is ready to dispatch, Payment/dues clearance, Transport confirmation, and Delivery confirmation.

2 All types of Data should be maintained in a good manner like customer details, Jobs in production, Jobs are ready, payment dues, etc.

3 Order Details should be updated on time through Google Form for every Job.

4 Order follow-up should be updated by the production team so that no delay could be faced at the time of dispatch.

5 Non-Standard Material (like GSC Glass etc.) requirement must be confirmed by store department so that material can be arranged on time if not available.

6 Well-knowledge installers should be aligned on site for Installation.

7 If the customer encounters any kind of problem on-site, it should be resolved in a timely and correct manner.

8 If we provide any dispatch date to the customer, must be aware it should not be hampered by any reason, and the Job should be dispatched on time.

Excel knowledge & manual calculation is mandatory

Preferred candidate profile

From cold rooms, cold rooms doors, OT doors, puff panels, cold storage, clean rooms, medical doors, OT & Chillers



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