Regional Operation Manager

Job Description JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and to find a place where they belong. Whether youve got deep experience in commercial real estate, skilled trades, or technology, or youre looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.What this job involvesLead the JLL management team in the delivery of facility management services. Ensure that the services are delivered in line with the contractual commitments and within budgets. Conduct competitive tendering exercise and identify suitable specialist subcontractors for the site, carry out comparative analysis, and make recommendations to Client on the most appropriate subcontractors. Develop Service Level Agreements and assist the JLL procurement department in closing Service Level Agreements between JLL and its vendors. Evaluate the team deployed by Vendors on site to ensure the correct level and scale of resources. Assess Service Levels and Performance Indicators with the Client representative and define the mechanism to assess the performance levels of various subcontractors. Assess performance of the subcontractors based on performance assessment criteria as agreed jointly between JLL, and its subcontractors. Setting annual goals for generating savings. Ensure compliance with minimum wages acts for payments and statutory compliance through specialist professionals. Advise on future year budgets as and when requested for. Maintain all records related to the performance of facility management operations on Facilities. Ensuring that the subcontractors are meeting their commitments on scheduled delivery of training. Ensure that the subcontractors have a planned, structured, and solution-based approach to the delivery of maintenance services. Analyze call-outs to understand trends; undertake strategic initiatives to minimize the same. Scheduled cross feedback from subcontractors and staff on our processes to improve service levels & satisfaction in the organization. Train team members on all Quality policies & procedures. Audit subcontractors on the quality of materials & upkeep of the site. Review the performance of JLL staff and conduct performance appraisals from time to time. Interface with the JLLs HR department and the Operations Manager and make recommendations for the future trainings given to the site facility management team. Prepare and review the activities on a monthly basis and update the same to JLL Account Manager / IFM Hyderabad Operations Manager. Analyze call-outs to understand trends; undertake strategic initiatives to minimize the same. Liaison with the client Finance team. Interface with the client and JLL finance departments to raise client billing/invoicing and follow up with the client representatives for the payments. Develop MIS reports for JLLs management team and necessary client reporting. Develop and run MMR and QBR with Client with the help of Account Director. Duties are in accordance with the Scope of Work & include:General Administration & Management. Client & Business Unit Liaison. Team management including Vendor team (onsite personnel). Prepare, submit and review Monthly Report to the client. Preparation and submission of management reports/analysis as and when required by the client. Expense tracking oversight and invoice management. Assistance for preparation of Annual Budget. Formulation and implementation of Policies & Procedures Including Annual Update of Operations Manual. Technology Tools implementation and management. Operational Risk Management. Update and implement Emergency Response plan; drills, etc. as required. After office hours facilities assistance response. Operational Audits and Compliance. Performance objectivesMeet or exceed best practices in the provision of services through contracts. Establishment and adherence to policies & procedures, compliance deadlines for each of the tasks as advised by the Operation Manager. Effective management of the team. Key skillsWill have responsibility for the management of a wide range of issues, from strategic contracts management to input on day-to-day operations. Will be highly familiar with the service structure, including responses to requests for assistance on Facilities Management issues from client staff and arrangements pertaining to all operating expenditures. Location: On-site Hyderabad, TSScheduled Weekly Hours: 48 If this job description resonates with you, we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the tableJLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally, the personal information we collect from you is for the purposes of processing in connection with JLLs recruitment process. We endeavor to keep your personal information secure with an appropriate level of security and keep it for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details, please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here. Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. Locations: On-site