KLAY Schools

2 weeks ago

Hyderabad, India KLAY Full time

Role Purpose:

The Regional Operations Manager (ROM) is a key mid-senior leadership role responsible for operational excellence across a region of multiple clusters and centres. This role bridges strategy and execution, ensuring consistency in service delivery, operational readiness, and people management, while supporting business growth and regional profitability.

Number of positions - 2

1. Bangalore

2. Hyderabad

Key Responsibilities:

Operational Excellence:

- Ensure consistent, high-quality service delivery across all centres in the region.

- Monitor key operational KPIs (utilization, attrition, KLAY value proposition, parent satisfaction, service compliance).

- Oversee operational readiness for new centre launches and transitions.

- Standardize processes across centres for efficiency and scalability.

Team Leadership:

- Lead and mentor Cluster Operations Managers and Centre Leaders.

- Drive performance and professional development of operations teams.

- Ensure effective manpower planning, staff productivity, succession plan and retention strategies.

- Ensure effective training and employee development program at all levels within the scope of the role

Customer Experience:

- Act as regional escalation point for parent grievances or service issues.

- Champion the voice of the customer in driving continuous improvement.

- Ensure strong parent delight factor is driven across all operational touch points

- Improve and drive strong brand value reflection consistent with organizations' vision and mission within the centers

Financial & Business Metrics:

- Support revenue generation goals in coordination with business/sales teams.

- Monitor regional operating budgets and ensure cost optimization.

- Drive cluster-level profitability initiatives and centre-level P&L hygiene.

Strategic & Cross-functional Collaboration:

- Work closely with HR, Quality, Facilities, Marketing, and Tech teams to ensure operational goals are aligned.

- Identify regional trends and proactively recommend solutions.

Candidate Profile:

Education:

- Graduate required; Master's/MBA 10-15 years of experience, with at least 4-6 years in multi-site operations management.

- Preferred backgrounds: Education, Retail, Hospitality, Healthcare, or Customer Service.

- Experience in managing mid-sized teams and operational KPIs.

Key Competencies:

- Strong leadership and team management skills.

- Excellent communication and stakeholder management.

- Operational agility with attention to detail and process orientation.

- Customer-centric, self-driven, and solutions-focused.

- High ethical standards and inclusivity in the workplace.

(ref:iimjobs.com)

  • Hiring Pre School Teachers

    6 days ago

    Hyderabad, Telangana, India Klay Schools Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Hiring Only Female Candidates7hours of WorkContact - HR - Tejaswini Job DescriptionWe are looking for Facilitators (Teachers) for who can provide fun and enriching learning environment which takes care of the cognitive, physical, personal, social and emotional developmental needs of the children placed under her care and also be a team player, acting as a...

  • Require Experienced Preschool Teachers

    3 weeks ago

    Hyderabad, India KLAY Schools Full time

    Job Description Hiring Only Female Candidates General Description We are looking for Facilitators and Head Facilitators (Teachers / Head Teachers) for who can provide fun and enriching learning environment which takes care of the cognitive, physical, personal, social and emotional developmental needs of the children placed under her care and also be a...

  • Special Educator

    4 days ago

    Hyderabad, Telangana, India Klay Preschools and Daycare Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionKLAY Preschools and Daycare is India's largest childcare network, trusted by nearly 500 corporates to support working parents with high-quality early education and care. Since its founding in 2011, KLAY has supported over 70,000 families through its 170+ centres across 20+ cities. Offering services like infant care, preschool, after-school...

  • Hiring Pre School Teachers

    3 weeks ago

    Hyderabad, India KLAY Schools Full time

    Job Description HIRING ONLY FEMALE CANDIDATES Main Responsibilities Responsible for delivering learning sessions at the childs home as per the lesson plan and ensures that the class is fun and enriching for children by thinking out of the box while planning activities and sessions. Ensures that the lesson plans and activities are planned in...

  • Pre-school Teachers

    1 day ago

    Hyderabad, India Klay - Founding Years Learning Solution Full time

    **HR Sayantika - 9606965982** **9 Hours Shift** We are looking for Teachers / Head Teachers for who can provide fun and enriching learning environment which takes care of the cognitive, physical, personal, social and emotional developmental needs of the children placed under her care and also be a team player, acting as a role model for her team of...

  • Pre-school Teachers- 9 Hours-hitech City

    5 days ago

    Hyderabad, India Klay - Founding Years Learning Solution Full time

    Contact HR Sayantika - 9606965982 Salary between 17-22k/month We are looking for Teachers / Head Teachers for who can provide fun and enriching learning environment which takes care of the cognitive, physical, personal, social and emotional developmental needs of the children placed under her care and also be a team player, acting as a role model for her...

  • Admission Counsellor

    3 weeks ago

    Hyderabad, India Klay Schools Full time

    Contact HR Sayantika Only Females 9 Hours working - Monday to Saturday Locations - Banjara Hills/MLA Colony/ Gachibowli CTC upto 45k/month Admission Counsellor Scope The role will support in getting enquiries to the school & converting the prospective enquiries into admissions. The main objective is to assist the school with admission generation Job...

  • Admission Counsellor

    2 weeks ago

    Hyderabad, Telangana, India Klay Schools Full time ₹ 5,40,000 per year

    Contact HR Sayantika Only Females9 Hours working - Monday to SaturdayLocations - Banjara Hills/MLA Colony/ GachibowliCTC upto 45k/monthAdmission CounsellorScopeThe role will support in getting enquiries to the school & converting the prospective enquiries into admissions. The main objective is to assist the school with admission generationJob DescriptionMeet...

  • Preschool Teachers Required

    1 day ago

    Hyderabad, India Klay - Founding Years Learning Solution Full time

    **Contact HR - Sayantika - 9606965982** **9 hours** We are looking for Teachers / Head Teachers for who can provide fun and enriching learning environment which takes care of the cognitive, physical, personal, social and emotional developmental needs of the children placed under her care and also be a team player, acting as a role model for her team of...

  • Pre-primary Teacher

    2 weeks ago

    Hyderabad, India Birla Open Minds International School Full time

    We are looking for Teachers / Head Teachers for who can provide fun and enriching learning environment which takes care of the cognitive, physical, personal, social and emotional developmental needs of the children placed under her care and also be a team player, acting as a role model for her team of teachers and staff by exemplifying the right / KLAY...