KLAY - Cluster Operations Manager
6 days ago
About KLAYKLAY has been consistently recognized as Indias Best Day-care & Prep School, known for its nurturing learning environment, exceptional childcare standards, and trusted partnership with parents.With 2000+ educators, 150+ centres, and presence across 7 major cities, KLAY continues to expand its footprint and impact.Role OverviewWe are looking for an experienced and mature Cluster Operations Manager to oversee the operations of multiple KLAY centres in the city. This role is ideal for professionals from education, retail, hospitality, healthcare, or other customer-facing service industries who have managed multi-site operations.Scope of the Role- You will be responsible for ensuring the smooth functioning, profitability, and quality of all assigned centres managing staff, parents, processes, vendors, and service delivery.- Centre Directors / Managers of each centre will report into this role.Key Management- Lead and oversee end-to-end operations for all assigned centres.- Ensure operational readiness for new centre roll-outs.- Drive operational efficiency, service delivery, and compliance.Customer & Stakeholder Management- Act as the first point of escalation for parents.- Ensure consistent quality and service standards across centres.- Build strong relationships with parents, staff, and internal teams.Team Leadership- Coach and develop Centre Directors/Managers for leadership excellence.- Drive staff performance, productivity, and retention across the cluster.- Foster a culture of service, quality, and integrity.Business & Revenue- Co-own the revenue targets for the cluster along with the business team.- Ensure profitability of each centre through effective planning and & Skills- Strong communication and stakeholder management- Service & solution-oriented mindset- Self-driven, proactive, and structured working style- High personal ethics, values, and integrity- Team player and people leader- Respect for diversity and inclusive workplace cultureEducation & Experience- Education: Graduation is mandatory; Masters degree 8-10 years of multi-centre operations experience in education / retail / hospitality preferred- Candidates with strong customer service or client servicing backgrounds will also be considered (ref:iimjobs.com)
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KLAY Schools
4 weeks ago
Bengaluru, India KLAY Full timeRole Purpose:The Regional Operations Manager (ROM) is a key mid-senior leadership role responsible for operational excellence across a region of multiple clusters and centres. This role bridges strategy and execution, ensuring consistency in service delivery, operational readiness, and people management, while supporting business growth and regional...
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Cluster Operations Manager
4 days ago
Bengaluru, India Klay Preschools & Daycare Full timeExperience: 8–10 years (minimum 4 years managing multi-site operations).(6–8 years in retail/customer service operations may also be considered.)Under minimal direction, she/he will be responsible for managing the overall OPERATIONS of the CENTRES assigned in the city. KLAY is looking for a hands-on Operations Manager to oversee service-delivery of...
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Cluster Operations Manager
3 days ago
Bengaluru, India Klay Preschools & Daycare Full timeExperience: 8–10 years (minimum 4 years managing multi-site operations). (6–8 years in retail/customer service operations may also be considered.)Under minimal direction, she/he will be responsible for managing the overall OPERATIONS of the CENTRES assigned in the city. KLAY is looking for a hands-on Operations Manager to oversee service-delivery of...
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Cluster Operations Manager
3 days ago
Bengaluru, India Klay Preschools & Daycare Full timeExperience: 8–10 years (minimum 4 years managing multi-site operations). (6–8 years in retail/customer service operations may also be considered.)Under minimal direction, she/he will be responsible for managing the overall OPERATIONS of the CENTRES assigned in the city. KLAY is looking for a hands-on Operations Manager to oversee service-delivery of...
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Cluster Operations Manager
3 days ago
Bengaluru, India Klay Preschools & Daycare Full timeExperience: 8–10 years (minimum 4 years managing multi-site operations). (6–8 years in retail/customer service operations may also be considered.)Under minimal direction, she/he will be responsible for managing the overall OPERATIONS of the CENTRES assigned in the city. KLAY is looking for a hands-on Operations Manager to oversee service-delivery of...
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Cluster Operations Manager
2 days ago
Bengaluru, India Klay Preschools & Daycare Full timeExperience: 8–10 years (minimum 4 years managing multi-site operations).(6–8 years in retail/customer service operations may also be considered.)Under minimal direction, she/he will be responsible for managing the overall OPERATIONS of the CENTRES assigned in the city. KLAY is looking for a hands-on Operations Manager to oversee service-delivery of...
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Cluster Operations Manager
4 days ago
Bengaluru, India Klay Preschools & Daycare Full timeExperience: 8–10 years (minimum 4 years managing multi-site operations).(6–8 years in retail/customer service operations may also be considered.)Under minimal direction, she/he will be responsible for managing the overall OPERATIONS of the CENTRES assigned in the city. KLAY is looking for a hands-on Operations Manager to oversee service-delivery of...
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Cluster Operations Manager
3 days ago
Bengaluru, India Klay Preschools & Daycare Full timeExperience: 8–10 years (minimum 4 years managing multi-site operations).(6–8 years in retail/customer service operations may also be considered.)Under minimal direction, she/he will be responsible for managing the overall OPERATIONS of the CENTRES assigned in the city. KLAY is looking for a hands-on Operations Manager to oversee service-delivery of...
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KLAY Schools
2 weeks ago
Bengaluru, India KLAY Full time- Under minimal strategic direction, manages leadership hiring related programs, policies and initiatives. Responsible for LEADERSHIP hiring as an individual contributor. Reports to the CHRO.APPLY to this role, if you are an expert and a dedicated to Leadership hiring.- Applies knowledge of advanced talent acquisition principles, concepts and industry...
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Cluster Operations Manager
3 days ago
Bengaluru, India Klay Preschools & Daycare Full timeExperience: 8–10 years (minimum 4 years managing multi-site operations). (6–8 years in retail/customer service operations may also be considered.) Under minimal direction, she/he will be responsible for managing the overall OPERATIONS of the CENTRES assigned in the city. KLAY is looking for a hands-on Operations Manager to oversee service-delivery of...
