Sr Analyst HR Ops Services

4 days ago

Bengaluru, Karnataka, India Target Full time ₹ 12,00,000 - ₹ 36,00,000 per year

About us:

As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers.

Joining Target means promoting a culture of mutual care and respect and striving to make the most meaningful and positive impact. Becoming a Target team member means joining a community that values different voices and lifts each other up. Here, we believe your unique perspective is important, and you'll build relationships by being authentic and respectful.

Overview about TII
At Target, we have a timeless purpose and a proven strategy. And that hasn't happened by accident. Some of the best minds from different backgrounds come together at Target to redefine retail in an inclusive learning environment that values people and delivers world-class outcomes. That winning formula is especially apparent in Bengaluru, where Target in India operates as a fully integrated part of Target's global team and has more than 4,000 team members supporting the company's global strategy and operations.

About the Role

As a Senior Analyst in Target's HR Shared Services, you will lead the resolution of complex, escalated, or sensitive administrative tasks related to leave of absence (LOA) and accommodations. Your responsibilities include collaborating closely with on-site HR, internal stakeholders, Ops leadership, the Leave and Disability team, and team members to ensure compliant, efficient, and employee-centric outcomes.

You will also contribute to continuous improvement initiatives, serve as a subject matter expert (SME) for your peers, and uphold the highest standards of judgment, documentation, and cross-functional partnership.

Key Responsibilities

  • Lead escalated or complex LOA administrative cases and accommodation requests, including medical or non-standard scenarios.
  • Serve as an SME for leave policies, disability management, and return-to-work processes.
  • Partner with HRBPs, the Leave & Disability team, on-site HR, Ops leaders, and team members to manage high-risk or sensitive cases.
  • Own return-to-work planning for team members requiring layered or evolving accommodations.
  • Interpret and apply leave and accommodation policies, using sound judgment in ambiguous situations.
  • Drive quality by identifying gaps, ensuring accuracy, and prescribing effective action plans to eliminate errors and improve consistency in task management.
  • Support or lead process improvement initiatives, pilot programs, and training projects within the team.
  • Proactively assess potential risks and barriers when implementing new processes or streamlining existing ones, ensuring mitigation strategies are in place.
  • Represent the team in business reviews, cross-functional discussions, and contribute to strategic planning by providing insights into team performance, metrics, trends, and areas of improvement.

Basic Qualifications

  • Bachelor's degree or equivalent professional experience.
  • Minimum 8 years of experience in leave administration, accommodations, employee relations, or HR operations.
  • Strong knowledge of labor laws including ADA, FMLA, PWD Act, and related compliance frameworks.
  • Demonstrated critical thinking, issue resolution, and stakeholder management capabilities.
  • Proven ability to manage escalations and influence cross-functional decision-making.
  • Advanced proficiency in Microsoft Excel, Outlook, and case management systems.
  • Excellent written and verbal communication skills, with an ability to explain complex scenarios clearly.
     

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