Content Development and Training – Communication

11 hours ago

Bengaluru, Karnataka, India Hival IT Solutions Full time ₹ 5,00,000 - ₹ 12,00,000 per year

Role: Content Development and Training – Communication

Department: Academics

Reporting To: Academic Manager / Academic Head

Location: Akshay Nagar, Bannerghatta road.

Role Purpose

The Subject Matter Expert (SME) – Communication is responsible for ensuring high-quality academic content development and delivery in communication courses, covering areas such as spoken English, vocabulary, grammar, listening, reading, and presentation skills. The SME will create lesson plans and training aids, train and certify trainers, monitor sessions for quality, and provide subject-specific expertise to strengthen learning outcomes and student engagement.

Key Responsibilities

1. Course Implementation & Standardization

  • Develop content for courses related to communication
  • Understand communication curriculum shared by the Academic Head/Manager.
  • Break down course content into trainer-friendly lesson plans and activity modules.
  • Develop worksheets, assessments, role-play activities, and presentation aids.
  • Ensure consistency of course delivery across trainers and batches.

2. Trainer Training & Development

  • Conduct initial and refresher training for trainers in communication skills pedagogy.
  • Train trainers on language teaching methods, pronunciation, fluency, and engagement techniques
  • Provide clarifications on subject-related queries (grammar, usage, activities, assessments).
  • Certify trainers through assessments, mock teaching sessions, or observation.

3. Trainer Scheduling & Assignment Support

  • Maintain a roster of certified communication trainers in collaboration with the Academic Manager.
  • Recommend trainers for assignments based on expertise and readiness.
  • Step in for demo or backup sessions if required.

4. Quality Assurance

Conduct observations and audits for communication courses.

Provide structured feedback and corrective coaching to trainers.

Evaluate trainer performance based on student/parent feedback and learning outcomes (e.g., fluency improvement, confidence in communication).

Suggest improvements to content and methodology for better results.

5. Reporting & Coordination

  • Submit weekly reports to the Academic Manager on:
  • Number of trainers trained and certified.
  • Quality checks completed.
  • Observed strengths and gaps in delivery.
  • Escalate subject-specific challenges (curriculum gaps, trainer performance issues) to the Academic Head via the Academic Manager.

System/CRM Responsibilities

  • Proof read uploaded communication content, activities, and assessments.
  • Update trainer records (trained, certified, pending).
  • Record classroom observation notes and trainer feedback.
  • Maintain trainer skill matrix for communication expertise.
  • Track corrective training progress.

Qualifications & Skills

Education:

Bachelor's or Master's degree in English, Communication, Linguistics, Education, or related field.

Experience:

3+ years of experience in teaching/training communication or English language.

Experience in trainer training, curriculum development, or quality monitoring preferred.

Skills & Competencies:

Strong command over spoken and written English.

Excellent facilitation, presentation, and training delivery skills.

Ability to design engaging communication activities and assessments.

Observation and coaching skills to provide feedback to trainers.

Organized, detail-oriented, and capable of managing multiple trainers/batches.

Comfortable using LMS/CRM tools for training and reporting.

Job Types: Full-time, Permanent

Work Location: In person

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