Customer Support Executive

2 days ago

Mumbai, Maharashtra, India Teleperformance Global Services Full time ₹ 3,00,000 - ₹ 4,50,000 per year

Job Title:
Customer Support Representative

Location:
Mumbai -Malad

Experience:
0-1 Year

Job Type:
Full-Time

Job Summary:

We are seeking a
Customer Support Representative
to join our team. This role is ideal for a proactive and customer-focused individual looking to begin their career in customer support. The individual will be responsible for assisting customers with inquiries, resolving issues, and ensuring a positive customer experience. The role involves handling support requests through various channels such as phone, email, or chat, ensuring customer satisfaction and building lasting relationships.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
  • Assist customers in troubleshooting issues with products or services and provide appropriate solutions.
  • Handle a variety of customer concerns, from basic questions to more complex problems, ensuring a high level of customer satisfaction.
  • Record all customer interactions in the system, ensuring accurate and up-to-date information.
  • Collaborate with internal teams to escalate and resolve issues that require further investigation or technical support.
  • Offer product or service recommendations to customers based on their needs and inquiries.
  • Follow up with customers to ensure their issues are resolved and they are satisfied with the service provided.
  • Participate in training sessions to improve customer service skills and product knowledge.
  • Assist in maintaining knowledge base articles or customer service documentation for future reference.

Key Requirements:

  • Education:
    Bachelor's degree preferred.

  • Experience:
    0-1 year in customer service, customer support, or a similar role (internships or voluntary experience is considered).

  • Skills:

  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and a customer-first mindset.
  • Ability to remain calm and effective in stressful or challenging situations.
  • Basic proficiency in using customer service software, MS Office, or CRM tools.
  • Strong attention to detail and organization.

  • Positive attitude and willingness to learn.

  • Personality:

  • Friendly and approachable demeanor.
  • Ability to work effectively both independently and in a team.
  • Enthusiasm for providing excellent customer service.

Why Join Us:

  • Growth Opportunities
    : Develop your skills and advance within the company.
  • Supportive Environment
    : Work in a collaborative and dynamic team.
  • Competitive Benefits
    : Enjoy a comprehensive benefits package and employee perks.

  • Customer Support Executive

    2 days ago

    Mumbai, Maharashtra, India APTO SOLUTIONS - EXECUTIVE SEARCH & CONSULTANTS Full time ₹ 2,00,000 - ₹ 4,00,000 per year

    Profile- Customer Service ExecutiveExperience- Fresher to 2 YearsLocation- MumbaiJOB DESCRIPTIONShould knowledge of ExcelShould handle inbound and outbound calls.Should handle customer escalation calls.Should escalate the pending work as per escalation level.DESIRED PROFILEDiploma/Any DegreeShould speak Hindi is a must.

  • Executive - Customer Support

    7 days ago

    Mumbai, Maharashtra, India Ketto Online Ventures Pvt Ltd Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job Title : Executive - Customer SupportAbout the companyKetto is Asia's largest tech-enabled crowdfunding platform with a vision - Healthcare for all. We are a profit-making organisation with a valuation of more than 100 million USD. With over ₹ 1,100 crores raised from more than 60 lakh donors, we have positively impacted the lives of over 2 lakh...

  • Customer Support Executive

    7 days ago

    Mumbai, Maharashtra, India Axis Finance Limited Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Company DescriptionAxis Finance Limited provides niche financial solutions in select categories across wholesale and retail segments. Offerings include Special Situations Funding, Structured Financing and Real-Estate Financing for wholesale borrowers, and Personal Loan, Home Loan, Business Loan & Loan Against Property for retail borrowers. Our...

  • Customer support executive

    1 week ago

    Mumbai, Maharashtra, India StarMaxx HR Services Full time ₹ 3,00,000 - ₹ 3,60,000 per year

    Customer Support Executive – Job DescriptionPosition: Customer Support ExecutiveExperience Required: Minimum 1 yearSalary: ₹25,000 to ₹30,000Location: ——— (Vasai ,mumbai)Key Responsibilities:Handle inbound and outbound customer calls professionally.Resolve customer queries, complaints, and service-related issues.Provide accurate information about...

  • Customer Support Executive

    2 days ago

    Mumbai, Maharashtra, India Teamware Solutions Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Job Title: Customer Support Executive Hospitality ProcessLocation: Vikhroli, Mumbai (Candidates from Kalyan to CST preferred)About the Role:We are hiring Customer Support Executives for a prestigious client in the hospitality industry. The ideal candidate will have strong communication skills, a customer-first attitude, and the ability to handle customer...

  • Customer Support Executive

    2 weeks ago

    Mumbai, Maharashtra, India Social Donut Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Location: Goregaon (East) ,Mumbai (On-site)About ElverElver is a new-age headphones and audio accessories brand built for those who believe sound is more than just listening, it's an experience. We're scaling fast, and our commitment to customer delight is as strong as our passion for innovation.Role OverviewAs a Customer Support Executive, you will be the...

  • International Customer Support Executive

    3 days ago

    Mumbai, Maharashtra, India NowXprt Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Role DescriptionThis is a full-time on-site role located in Mumbai for an International Customer Support Executive. The International Customer Support Executive will be responsible for handling customer queries, providing online support, ensuring customer satisfaction, and offering technical support. Day-to-day tasks include responding to customer inquiries...

  • Customer Support-Customer Support

    1 week ago

    Mumbai, Maharashtra, India TechConnexions - Startup Hiring Specialists Full time ₹ 21,00,000 - ₹ 42,00,000 per year

    Job Title:Customer Support (with Leadership Experience)-NBFCLocation:MumbaiEducation:Graduate in any stream (preferably Business, Management, or related fields).Experience:2–4 years of experience inCustomer Support / Customer Service, with at least1+ year of leadership, mentoring, or team-handling experience.Budget:Max 7LPAAbout the RoleWe are seeking a...

  • Customer Support Executive

    3 days ago

    Mumbai, Maharashtra, India Nivoda Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Designation: Customer Support ExecutiveLocation: BKC, Mumbai (Hybrid)Shift Timing: 10 am to 7 pm (9 hours)Working days: Monday to SaturdayNivoda is looking for a Mumbai based, enthusiastic and customer centric Supplier Support Executive. You will be responsible for ensuring that Nivoda's customer support remains best in class by clearly and effectively...

  • Customer Support Executive

    1 week ago

    Mumbai, Maharashtra, India Master Marine Services Pvt Ltd Full time ₹ 3,00,000 - ₹ 3,50,000 per year

    Job Title: Customer Support ExecutiveExperience Required: 2–3 yearsLocation: Head Office – Lower Parel, MumbaiIndustry: ShippingHe/She will be responsible for assisting users of the , handling customer queries, resolving issues, and ensuring a smooth customer experience.Key Responsibilities:Handle customer inquiries related to the MMD3 portal via IVR or...